Customer Service Support

2 weeks ago

Parramatta, Australia AC3 Full time

**Diverse and fast-paced role**:

- **Friendly and easy going company culture**:

- **Initial 5 week contract with view to extend to 3 months and even become permanent**:

- **Work during core business hours (9am-5pm)**:

- **Flexibility to work from home after the initial period**:

- **ASAP start**:

- **$35/h (incl super)**

**Organisation**
This large Not-for-Profit organisation with offices based in Parramatta are on the lookout for a Customer Service Support person to join their dynamic team and fast paced environment.

**Position**

You will be a 1st point of contact and provide 1st level Customer support services to several thousand users across the organisation. Users enquiries will relate to HR, Payroll or other systems access.

Some of your key responsibilities will be:

- Triaging incoming requests and escalate to relevant teams
- Perform user account administration
- Provide excellent customer service and update users
- Provide feedback on continuous improvement of processes and procedures.

**Skills & Experience**
- 1+ year in Customer service position, ideally previous experience working in a call center with high volume of calls.
- Previous experience using a ticketing system is a plus
- Excellent communication and presentation skills
- Outstanding Customer Service skills
- Available to start ASAP and work through the Christmas period

This opportunity is an initial 5 week contract with view to extend to 3 months, and possibility to become permanent.

  • Service Designer

    7 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $180,000 per year

    Service DesignerCustomer Experience (CX) & InsightsBuilding Commission NSW Grade: 7/8 Location: Parramatta, other locations considered, in office expectation 3 days per week Term: Temporary until 31st March 2026 About the Building Commission NSWBuilding Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress...

  • Mediation Officer

    1 day ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $170,857 per year

    Mediation OfficerSmall Business CommissionGrade:Clerk Grade 7/8Duration:ongoing opportunity and Talent PoolLocation:Parramatta, 4 Parramatta Square - Hybrid - (Also open to Gosford, Wollongong, Newcastle, Lithgow)About the RoleThis is a fantastic opportunity to join the Mediation Team at the NSW Small Business Commission, where you will play a key role in...

  • Administrative Assistant

    7 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $60,000 - $90,000 per year

    Administration Assistant(Building Operations DAU)Building Commission NSWGrade: 1/2Location: ParramattaTerm: Temporary to 30 March 2026 (with possibility of extension)About the Building Commission NSWThe new Building Commission NSW has been established to ensure the building industry meets standards, capabilities, capacity and resilience to deliver quality...

  • Senior Product Designer

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Product DesignerFull-Time (35hpw) Temporary to June 2028Salary Range $129,464 - $142,665pa + superLocation flexible across Revenue NSW offices - Parramatta is where the team is basedWe are looking for an experienced designer or someone who is ready to step up and develop into a senior role.Revenue Digital Fines and Debts is looking for a Senior...

  • Regulatory Qualifications Officer

    3 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $143,000 per year

    Advisor - Regulatory QualificationsBuilding Commission NSWGrade: Clerk Grade 7/8Location: Sydney - ParramattaOpportunity: Temporary opportunity until 30 June 2027The Building Commission NSW oversees the construction industry for residential buildings with a focus on proactive regulation and data-driven improvements to reduce costs and increase value.We also...

  • Executive Officer, Regulatory Capability

    7 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $145,378 - $168,130 per year

    **Executive Officer - Executive Director, Regulatory Capability and Harm PreventionGrade: Clerk 11/12Salary range: $145,378 -$168,130 + superannuation and leave loadingDuration: Temporary role up to June 2026Applications Close: Wednesday 1st October (9:59AM)Location: Hybrid, 3 days in the office Parramatta or Mckell - open to other locationsAbout SafeWork...

  • Finance Manager

    5 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

    Finance Manager, Ongoing opportunity based in Parramatta + hybrid/flexible working options available.Full-time, ongoing opportunityClerk Grade 11/12: $149,739 - $173,174 + super, commensurate with experienceBased in Parramatta with hybrid / flexible working options availableJoin a high-achieving, experienced and fun teamA talent pool may be created to fill...

  • Senior Inspector Building

    3 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $170,000 per year

    Senior Building InspectorBuilding Commission NSW, Building Operations, Compliance teamGrade: Clerk Grade 7/8Term: Ongoing opportunityLocation: ParramattaThis role sits within the Building Commission NSW Division in the Building Operations, Compliance teamAbout the Building Commission NSWThe new Building Commission NSW has been established after the NSW...

  • Electrical Compliance Officer

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Electrical Compliance Officer - Electrical InspectionsElectrical, Practitioner Compliance, Building Commission NSWGrade: Clerk Grade 9/10Salary Range: $129,464 - $142,665 plus superannuation and leave loadingLocation: ParramattaTerm: Multiple Ongoing opportunitiesApplications Close: Tuesday, 23rd September 2025 [9:59am]About the Building Commission NSWThe...

  • Customer Service

    7 days ago

    Parramatta, Australia Kennedy Reid Full time

    Hybrid after probation available! - Earn commission! - Parramatta location! **Our Client** Our client is very well established in the automotive industry and represents a range of quality, luxurious brands. They are currently recruiting for a customer service representative to join their experienced team to focus on retention. They've got beautiful modern...