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Forklift Product Supervisor

3 weeks ago

Dandenong, Australia HC FORKLIFT AUSTRALIA PTY LTD Full time

**Company Overview**

HC Forklift Australia Pty Ltd. is a subsidiary of Hangcha Group, a global full-line forklift manufacturer based in China. Today, Hangcha employs over 4,500 staff worldwide and provides forklifts worldwide.

HC Forklift Australia Pty Ltd was established in 2022 and is headquartered in the southeast of Melbourne. We provide quality forklift and warehouse products, a large inventory of spare parts, and the services needed to support our dealers and customers nationwide.

**Job Summary**:
The Forklift Product Supervisor is responsible for driving product knowledge and readiness across the company and with external stakeholders. This includes conducting product training, managing technical specifications, supporting go-to-market (GTM) initiatives for new forklift models, and maintaining accurate, up-to-date product information. The role acts as the key internal expert for all forklift product lines and supports the sales and service teams in delivering technical clarity and market competitiveness.

**Key Responsibilities**:

- **Deliver internal and external training** on forklift products, including operation, specifications, competitive positioning, and key features.
- **Maintain and update forklift product specifications** and documentation for all models (existing and new).
- **Support go-to-market (GTM)** launches for new forklift products, including product briefings, training, and cross-department coordination.
- Work closely with sales, service, and marketing teams to ensure consistent messaging and understanding of forklift products.
- Regularly update and distribute product comparison sheets, feature highlights, and updates for all forklift products.
- Collect and analyze feedback from field teams and customers to support continuous product improvement and competitive analysis.
- Collaborate with technical, logistics, and **service** teams to ensure product readiness and customer satisfaction.
- Ensure compliance with safety, technical, and regulatory requirements across all product documentation and communications.

**Requirements**:

- Bachelor’s degree in Engineering, Business, or a related technical field.
- 3+ years of experience in product training, technical sales support, or product management, preferably in the forklift or industrial equipment sector.
- Strong technical knowledge of forklift systems and functions (electric, IC, warehouse forklifts, etc.).
- Proven experience delivering training sessions or product briefings.
- Excellent communication and presentation skills, with the ability to simplify complex technical information.
- Proficiency in MS Office (especially PowerPoint and Excel); familiarity with ERP or PLM systems is a plus.
- Strong organizational skills and attention to detail.
- **Mandarin and English speaking is essential.**

**Preferred**:

- Experience supporting go-to-market processes or product launches.
- Familiarity with international and local safety and compliance standards for material handling equipment.

Pay: $60,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Product management: 3 years (preferred)

**Language**:

- Mandarin (preferred)

Licence/Certification:

- Forklift Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person