Team Leader

21 hours ago

Dee Why, Australia Australian Unity Full time

We are seeking a **Care Team Leader** to join our Home Health team, where you’ll make a real impact for both your team and the customers you serve. You’ll guide, mentor, and empower a team of dedicated carers, supporting them to deliver safe, consistent, and high-quality care every day. This hands-on leadership role is varied and dynamic — you’ll balance leading people with managing daily challenges, fostering teamwork, and creating an environment where carers thrive and customers live their best lives.

** This is a full-time, hybrid role supervising care worker teams across North shore and Northern Beaches.**

** Key Accountabilities**
As a Care Team Leader, you’ll play a hands-on role with responsibilities that include:

- Leading, mentoring, and supporting a team of personal carers to deliver safe, high-quality, person-centred care
- Coaching and developing your team through regular feedback, training, and performance discussions
- Overseeing daily service delivery, including scheduling, compliance, and quality assurance
- Collaborating with internal teams to resolve issues, respond to incidents, and improve customer outcomes
- Supporting recruitment, onboarding, and ongoing development to build a capable and engaged workforce
- Championing a culture of safety, wellbeing, and compliance with aged care standards and regulations
- Fostering an inclusive and positive team culture that promotes open communication, continuous improvement, and reflects Australian Unity’s values

To succeed as a Care Team Leader, you’ll bring a blend of leadership, compassion, and practical know-how, including:

- Experience leading teams in the care or community services sector
- Ability to coach, mentor, and develop others
- Strong customer focus with a commitment to person-centred care
- Confident decision-making, resilience, and strong self-management skills
- Excellent communication and ability to engage with frontline teams
- Knowledge of aged care quality standards, funding, and compliance requirements
- Proficiency with the Microsoft Office suite
- Certificate IV or Diploma qualification (or equivalent experience)
- A continuous improvement mindset to drive service and team performance

Applications close once the vacancy has been filled.

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