Customer Service Representative

5 days ago

Hoppers Crossing, Australia All Green Nursery and Garden (Hoppers Crossing) Full time

**CORE RESPONSIBILITIES**
- Provide exceptional customer service to ensure our overall objectives are met.
- Maintain strong relationships with existing customers.
- Ability to take 50 - 120 calls per day.
- Engage with customers to gain and understanding of their requirements and then directing them to the relevant department within the business to provide further expertise (e.g. Bulk quotes, Plant quotes)
- Processing sales.
- Development of product knowledge to be able to provide advice on add-on products or alternatives and to be able to remain confident in responding to customer questions.
- To engage with customers in a professional way that promotes increasing revenue opportunities, sales effectiveness and builds positive brand awareness.
- Promote in house customer incentive programs,
- Meeting departmental KPIs
- Ensuring departmental non-negotiables are adhered to.
- Ensuring Business Non-Negotiables are adhered to.
- Participate in ongoing Customer Sales training.
- Liase with other departments in a professional manner to ensure customer needs are met.
- Reporting to Customer Sales Supervisor and Sales Team Leader.

**ABOUT YOU**
- Previous experience in sales
- Previous experience in a call center environment
- Ability to deliver excellent Customer Sales skills.
- Have high computer literacy skills.
- Have ability to multi-task.
- Have excellent communication skills (written and verbal).
- Have an ability to work in a fast-paced environment.
- Have excellent time management and organisation skills.
- Have high attention to detail skills.
- Have a passion for learning.
- Have a positive can-do attitude and work well within a team.
- Must be available to work weekends occasionally if required.

**Job Type**: Casual

Pay: $26.00 - $30.00 per hour

Expected hours: 10 - 38 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Morning shift

Supplementary Pay:

- Overtime pay

**Experience**:

- Inbound call centre: 1 year (required)
- Outbound call centre: 1 year (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Sales Representative

    2 weeks ago

    Hoppers Crossing, Australia Talent Supply Full time

    Drive sales growth - Customer Experience - Bring your strong negotiation skillset A leading hoists and cranes company are seeking a dynamic Sales Representative to join a great team. As a Sales Representative, you will be responsible for driving sales growth by expansion of customer base, increasing volume and profitability from existing accounts, and...

  • Field Representative

    1 week ago

    Hoppers Crossing, Australia DuluxGroup Full time

    Bring a great attitude and enthusiasm and start your career with Duluxgroup - A truly flexible and autonomous role - choose your own start times and work days! - Casual position working with market-leading brands & products **About the Role** We're looking for a Casual Field Representative to join Retail Select Team and provide a range of services in the...

  • Customer Service Advisor

    1 day ago

    Hoppers Crossing, Australia Westpac Group Full time

    Join our strong team of bankers in Werribee Plaza! - Part-time role, 25 hours per week - Strong customer service experience essential **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The...

  • Customer Experience Specialist

    5 days ago

    Hoppers Crossing, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our NEW Hoppers Crossing Service Centre will be opening soon and we are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running! - Monday - Friday 8.00am - 4.00pm - May be...

  • Administration and Customer Service Officer

    2 weeks ago

    Hoppers Crossing, Australia Wyndham City Council Full time

    **Hours per week**: 38 **Remuneration**: Band 4 salary from $78,402.48 per annum plus superannuation and a fortnightly RDO **Location**: Hoppers Crossing based **About the role** Wyndham City is seeking an **Administration and Customer Services Officer** to provide efficient and effective administrative and on-site customer service for service users and...

  • Customer Service Officer

    3 days ago

    Hoppers Crossing, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, BK Gymnastics - Hoppers Crossing 3029** - Great career paths and development with this new Belgravia venture - Opportunity to make a real difference to our community - Part time position available - Monday - Friday 2.30pm-7pm Saturday 9am-1.30pm Sunday 9am-1.30pm This is a great opportunity for passionate and friendly people who enjoy delighting our...

  • Service Centre Manager

    2 weeks ago

    Hoppers Crossing, Australia O'Brien Glass Industries Limited Full time

    **Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?** **This is an excellent opportunity for you to step up and show your leadership potential!** O’Brien Glass are seeking an experienced, motivated and driven individual for a...

  • Customer Sales

    2 weeks ago

    Hoppers Crossing, Australia Repco Full time

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment._ **Customer Sales & Service / Retail Assistant** **About the role**: At Repco we want to ensure that each customer has a great shopping experience in person, over the phone, and online. As a **Retail Assistant (Customer...

  • Customer Sales

    7 days ago

    Hoppers Crossing, Victoria, Australia Genuine Parts Company Full time $40,000 - $60,000 per year

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & Service / Retail AssistantAbout the role:This Casual role requires WEEKEND availability & penalty rates will applyMultiple positions availableAt Repco we want to ensure that each customer has a great shopping...

  • Customer Sales

    5 days ago

    Hoppers Crossing, Victoria, Australia Repco Full time $45,000 - $65,000 per year

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & Service / Retail AssistantAbout The RoleThis Casual role requires WEEKEND availability & penalty rates will applyMultiple positions availableAt Repco we want to ensure that each customer has a great shopping...