Service Desk Team Leader

1 day ago

Sydney, Australia NSW Police Force Full time

**Clerk Grade 5/6**:

- ** Ongoing Full-Time**:

- ** Parramatta**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a **Service Desk Team Leader** to be part of our Service Desk, Technology and Communication Services Command team. The Service Desk Team Leader plays a pivotal role in overseeing the daily operations of the Service Desk, ensuring high performance and service quality. This includes supervising Service Desk Analysts, providing ongoing coaching and mentoring, and managing team activities to maintain efficient and effective support services, Working collaboratively on ICT initiatives that support the community through policing practices.

For more information on this role (e.g. essential requirements, key accountabilities and capabilities required for the role), **click here** to view the role description.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
How do you balance technical troubleshooting with team coaching during high-volume support and call periods.

**Target Question 2**:
What metrics have you use to evaluate service desk performance, and how do you act on them to improve team outcomes.

If you require any further information about this opportunity, please contact the hiring manager **Matthew Tracey**via 0417 191 666**.
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**:
The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

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