Audio Visual Support Technician

**Job Summary**:
As an Innovation Center analyst, the focus will be supporting our executive briefing
environment designed to showcase client products and services to external customers.
Support coordinates, diagnoses and troubleshoots room issues and provides technology support services for onsite or remote events. SIC supports attendees with technical problems and information technology issues involving hardware, software, audio visual, video conferencing or network services related to client connectivity. Responds promptly to escalations for technical support. Works proactively to ensure that the client Innovation Center IT components are
monitored and tested prior to each customer event.

**Required Skills/Experience**:

- Experience providing excellent customer service for high profile executives
visitors
- Experience supporting and troubleshooting A/V connectivity issues across a variety of
technologies to include Google Chromebox for Meetings (CFM), Google Hangouts,
Qsys/QSC, Dante and AES67, Crestron, Zoom, WebEx, GoToMeeting and Cisco
Telepresence.
- Experience with troubleshooting Crestron AV Equipment using Toolbox and XPanel
- Ability to learn and adapt quickly to new technologies and business requirements in a
skill to practical use on the job
- Approaches change objectively to treat change and new situations as opportunities for
learning and growth, further learning through trial and error
- Takes initiative to work, develop solutions and make technical recommendations
independently, taking work items through to completion with mínimal direct supervision
- Communicates appropriately across multiple levels of the internal organization to assess
understanding of both customers and other IT staff and has the ability to present messages
in various ways to enhance understanding
- Ability to leverage attentive listening to understand the needs of the customer and empathize
with them
- Ability to properly identify and prioritize projects and operational tasks effectively
complete deliverables on time

**Bonus Skills/Experience**:

- Experience supporting various operating systems in an enterprise environment includes:
macOS, Windows 10, Linux Ubuntu, iOS, and Android
- Experience supporting various hardware in an enterprise environment, including laptops
(Apple, Dell, and HP), desktops (Apple and HP), corporate-owned mobile devices
(IOS/Android) along with standard peripherals, and hardware provisioning/imaging
- Experience supporting and troubleshooting corporate and remote user environments with
LAN, WAN, and VPN implementations globally. Knowledge of VLANs, Trunking and
converged network services.
- Experience supporting and troubleshooting Active Directory related issues
- Experience with endpoint security tools (anti-virus/anti-spaM/Firewall/patching/two-factor
authentication)
- Experience supporting various presentation tools to include Google Slides, Microsoft
PowerPoint, Apple Keynote, Prezi, etc.
- Contribute to ensuring content accuracy and updating internal and customer support
documentation as needed, own document management and consolidation for client
Innovation Centers
- Experience supporting Digital signage platforms and content troubleshooting
- Experience managing multiple vendor relationships
- Ability to work with other teams to identify and resolve escalations and outages
- An Industry Specific Certification: QSC, Crestron, Extron, Avixa, Dante level 2-3 cert.AV industry trends and technologies.

**Job Types**: Full-time, Subcontract, Casual, Freelance, Contract

Pay: From $30.00 per hour

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- On call

**Experience**:

- Audio Visual support: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person