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Customer Experience Officer

2 weeks ago

Tweed Heads, Australia Social Futures Full time

**Customer Experience Officer - headspace**:

- Posted: 08/10/2024- Closing Date: 22/10/2024- Salary: $37.00 - $38.00- Job Type: Contract- Location: Tweed Heads- Job Category: Community Services & DevelopmentEmbarking on a career journey with Social Futures means becoming part of a mission that goes beyond just a job. We are a voice for social change in regional Australia, with a history spanning over 47 years. Our headspace Tweed program is currently seeking a friendly and proactive individual to join our reception team.

Your role as the Customer Experience officer headspace, will allow you to:

- Support high levels of customer service by ensuring contact with young people, family and friends is marked by professionalism, compassion and integrity
- Play a vital role in connecting people to supports and information
- Ensuring those visintg our services feel heard and valued by the service

Joining us, you'll work alongside a team of dedicated individuals who are focused on making a difference. Your work will be diverse and impactful/meaningful

This role is a great opportunity to step into a customer facing support role within mental health service.

At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day. We’ve got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion. Here, your wellbeing matters to us.

Among the benefits, we offer flexible working options, access to ongoing learning and development, generous salary packaging options, a staff well-being program, and the opportunity to bank additional days leave per year. Additionally, we prioritise safety and uphold that Social Futures isn’t just a workplace; it’s a community.

Here, we believe in inclusivity, integrity, and learning. Why you’ll like working with us:

- Your voice will be valued and heard in our mission to support positive social change
- You’ll be part of a supportive, diverse, and inclusive environment where we celebrate individuality
- We prioritise your wellbeing, with benefits such as access to online wellbeing platform, flexible working options
- Previous experience in a customer service role in a service organisation, with experience working with a dicerses community including young people who may present in distress
- Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders
- Demonstrated high level of organisational skills including an ability to identify and prioritise issues, problem solbe, generate solutions, and work collaboratively to achieve a successful outcome
- Ability to use technology to effectively undertake a wide range of administrative functions

**We are proud to announce that we have received recognition as an accredited Great Workplace by WRK+. Our amazing team makes our workplace special.**

Social Futures is a Rainbow tick accredited organisation and an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Working with Children and National Police Check are mandatory requirements for all staff.

**How to Apply**:
**Applicat**ions close **_Tuesday 22 October_**

For more information about Social Futures please visit our website:
For further information, please contact **_Victoria Benmore_** on** **_0436 012 282_**.**

**_Please note: Any advertisements or recommended videos which appear after our clip are generated by YouTube and Social Futures does not have control over what ads are displayed._