IT Service Centre Consultant

4 days ago

Brisbane, Australia Education Full time

**About us**:
The Department of Education (DoE) is committed to giving all children a great start and ensuring Queenslanders have the education and skills they need to contribute to the social, economic and cultural development of Queensland. The department sets the foundations for quality early learning experiences and delivers world class education services. We are committed to ensuring our education and care systems are aligned to the state's employment, skills and economic priorities, and inspire creativity, critical thinking and resilience. DoE is a diverse organisation with the largest workforce in the state. We are committed to teaching, learning and care environments that have at their centre child/student and staff health and safety.

**Your role**:

- Utilising basic IT knowledge to receive and handle requests for first level technical support following agreed procedures by logging problems, requests and questions. (SFIA Level 2 - USUP)
- Respond to common requests for support by providing information to enable problem resolution and promptly allocating unresolved calls.
- Undertake initial problem assessment and wherever possible educate the end user with the objective of resolving as many incidents as possible and reducing recurring calls.
- Provide input to the knowledge base through creation of documentation or updating records of known errors and associated fixes.

Please view the Role Description for a full list of responsibilities.

**How to Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a maximum 2-page response to the requirements as outlined in the sections "Your opportunity" and "Your role" as well as addressing the 'Competencies' listed and why you are interested in and capable of performing the role.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Telecoms Consultant

    1 week ago

    Brisbane, Australia Education Full time

    **Your role**:As the Telecoms Consultant you will**: - Monitor Telecoms Service Desk functions, undertake incident management within the Telecoms area and maintain specialist telecoms knowledge and understanding. - Manage service requests and liaise with external vendors to ensure effective provision of telecommunications services. The Telecoms Consultant,...

  • Procurement Centre Consultant

    1 week ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Customer Contact Centre Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Toll Group Full time

    Company DescriptionGlobal Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Contact Centre Consultant

    6 days ago

    Brisbane Central Business District, Australia Davidson Group Services Full time

    **About the Company** Davidson are a preferred supplier for the government sector and have strong partnerships within local, state and federal government. We currently have multiple opportunities for experienced Contact Centre Consultants to commence a contract through within a State Government department. **About the Role** As a Contact Centre...

  • IT Service Centre Consultant

    1 week ago

    Brisbane, Australia Education Full time

    **About Us**: The Department of Education (DoE) is committed to giving all children a great start and ensuring Queenslanders have the education and skills they need to contribute to the social, economic and cultural development of Queensland. The department sets the foundations for quality early learning experiences and delivers world class education...

  • Sales Travel Consultant

    6 days ago

    Brisbane, Queensland, Australia Flight Centre Full time $70,000 - $138,000 per year

    Are you ready to turn your love of travel into a career that takes you further than you ever imagined personally and professionally? Your Flight Centre journey is uniquely yours - and we're here to champion it, celebrate it, and help it take flight. As a Flightie you're not just building a career - you're shaping a life filled with purpose, connection, and...

  • Contact Centre Service Consultant

    1 week ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Contact Centre Service Consultant **Req ID**: 77610 **Department**: SB Specialist Customer Care **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role In the Customer Care Officer role, you will effectively manage a portfolio of delinquent accounts in order to maximize debt recovery and minimize financial losses and risk to...

  • Contact Centre Consultant

    4 days ago

    Brisbane, Australia Qscan Group Full time

    Part time and casual roles available - Rotating roster **About Qscan** Qscan Group is the premier provider of radiology services in Australia, encompassing five leading brands across the country - Qscan Radiology Clinics, North Coast Radiology, South East Radiology, Envision Medical Imaging and Alpenglow Australia. We care about growing and developing our...

  • Contact Centre Consultant

    1 week ago

    Brisbane, Australia BelgraviaPRO Full time

    **Contact Centre Consultant** **Remote Working Location (Work from home)** - Exciting opportunity to be part of an amazing work culture - Flexible working location and hours - Supportive environment with loads of employee benefits **Belgravia’s customer care team is looking for passionate Contact Centre Consultants in our Tourism division.** **The...

  • Sales Travel Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Flight Centre Brand Full time

    **Job no**: 527786**Brand**: Flight Centre Brand**Work type**: Full time**Location**: Queensland**Categories**: Leisure Travel & RetailAre you ready to turn your love of travel into a career that takes you further than you ever imagined personally and professionally? Your Flight Centre journey is uniquely yours - and we're here to champion it, celebrate it,...