Service Delivery Officer

2 weeks ago

Canberra, Australia ACT Government Full time

The Digital, Data and Technology Solutions (DDTS) ICT Service Desk team is looking for an enthusiastic people with the right mix of customer service and ICT knowledge to join our team. You will be providing first and second level ICT support to a broad range of staff working for the ACT Government.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Eligibility/other Requirements**: Hold or the ability to obtain and maintain a CMTEDD issued Personnel Vetting Program certificate/clearance is mandatory. A full driver’s licence class C is essential.

**Note**: This is a temporary position available immediately for up to 12 months, with the possibility of permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

**How to Apply**: Please provide a pitch addressing the following 4 points. Each criteria should be written in 300 words or less:

- Tell us what motivated you to pursue a career in ICT Support.
- Tell us some of the key skills you possess that would make you an effective ICT Support Officer, and how you applied these skills in previous roles.
- Provide an example of a successful team you were a part of, and what made it successful.
- Tell us what great customer service means to you, and how you ensure that every customer you interact with feels valued and supported.

Please also submit a current curriculum vitae and the contact details of two referees with a thorough knowledge of your work performance.

LI-DNI

**Note**:
This is a temporary position available immediately for up to 12 months, with the possibility of permanency.

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