Quality Assurance and Audit Officer

**Description**:
Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with
As a result of recent acquisitions and growth, we have permanent full-time positions available for experienced and driven Quality Assurance & Audit Officers. These are fantastic opportunities to grow and develop your prior claims / insurance experience within a world-wide organisation.
So, what’s the job?
You’ll be responsible for both Quality Assurance and Audit functions within Claims
You’ll review claims process including phone calls, claims outcomes and communications to identify deficiencies and recommend improvements particularly in the quality function
You’ll examine customer experience and satisfaction of claims management include considering the voice of the Customer and dive outcome improvements
You’ll ensure product integrity is reviewed and maintained
You’ll review live claims payments as per agreed limits and processes to identify “live” leakage, “potential” leakage, and money lost, identifying incorrect or duplicate payments
You’ll ensure payments appropriately documented, ensure authority levels are complied with and ensure decisions are made within policy coverage
You’ll reduce payments and claims errors by liaising with and communicating with Claims Officers, Team Leaders and training team members
And what are we looking for?
You’ll have proven experience in insurance claims processing
You’ll have an understanding of insurances processes and legislation
You’ll ideally have experience in quality assurance assessment, however this is not required
You’ll have strong communication skills with the ability to have difficult conversations with peers as required
You’ll possess great attention to detail and have the ability to quickly identify patterns
So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
**We have more than 1500 employees worldwide**: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
To learn more about working at Zurich Cover-More, check out our careers and benefits page