Administration Clerk

**Position Overview**:
We are looking for casual staff members to help bring their expertise and to provide cover for our shop/office environment between the hours of 8.30am and 5.00pm Monday to Friday. As an Administration Clerk, you will play a critical role in the smooth operation of our Driving School by efficiently managing administrative tasks, bookings, enquiries and interacting with students and instructors to maintain a welcoming and organised environment.

**Responsibilities**:

- **Student Interaction**: Greet and assist students, parents, and instructors in a friendly and professional manner. Address inquiries, provide information about courses, pricing, and schedules, and guide students through the enrolment process.
- **Scheduling and Coordination**: Organise and coordinate driving lessons, classroom sessions, and road test appointments based on student availability and instructor schedules. Ensure timely communication of appointments to all parties involved.
- **Documentation**: Maintain accurate and up-to-date student records, attendance records, and financial transactions. Prepare necessary reports for management as required.
- **Payment Processing**: Handle payment processing, issue receipts, and manage billing inquiries. Collaborate with the finance department to ensure accurate financial records.
- **Supplies and Inventory**: Manage inventory of office supplies, training materials, and other resources. Place orders as needed to ensure a well-stocked and organised office environment.
- **Filing and Record Keeping**: Maintain organized filing systems for various documents, contracts, and agreements. Ensure compliance with data protection regulations and confidentiality protocols.
- **Communication**:Effectively communicate with instructors, students, and parents regarding schedules, updates, and any changes to classes or appointments. Handle inquiries and concerns in a professional and timely manner.
- **Office Maintenance**:Maintain the overall cleanliness and organisation of the office space, creating a welcoming atmosphere for students and staff.
- **Directorial Assistance**: As needed, you'll provide support to the director in various day-to-day tasks, contributing to the overall efficiency of our operations.

**Qualifications**:

- Previous experience in administrative roles, preferably in a customer-facing or education-related setting.
- Strong communication skills, both verbal and written, with an excellent telephone manner.
- Exceptional organisational skills and attention to detail.
- Ability to multitask and handle various responsibilities simultaneously.
- Customer-focused attitude and the ability to remain patient and composed in fast-paced situations.
- Familiarity with the driving school industry or a willingness to learn about it.

**Benefits**:

- Opportunity to work in a dynamic and supportive team environment.
- Access to training and resources to enhance your skills and knowledge.

**Job Type**: Casual

Pay: $25.00 - $35.00 per hour

Expected hours: 30 - 38 per week

**Benefits**:

- Employee discount

Schedule:

- No weekends

Ability to commute/relocate:

- HELENSVALE, QLD 4212: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Office administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person