Melbourne Airport

**Introduction**:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care
**Description**:
This role leads a team of Cabin Cleaning staff and assists the Duty Managers in the delivery of cabin cleaning services to Airline customers.
Service Delivery
- Deliver Cabin Cleaning services on behalf of Star Aviation customers ensuring compliance and safety regulations are met to the highest standards at all times
- Ensure that KPIs / timesheets are accurate / complete final check and sign-off ahead of client invoicing
- Undertakes briefing sessions pre and post shifts recording relevant information
- Maintains Cabin Cleaning service performance standards.
- Represent both the Airline and Star to the highest level ensuring customer satisfaction
- Prepares and completes each shifts operational, Safety, GSE and other Summary Reports as directly relating to services undertaken during that shift
- Liaises with Airline representatives for specific requirements that may arise from time to time
- Arranges the delivery of lost property items to Airline representatives.

Management of GSE
- Ensure the safe and secure operation of all equipment and associated costs for repair and maintenance
- Report equipment malfunction to the Head of Cabin Cleaning, and where appropriate, take action to restore equipment to correct operational standards
- Test all relevant equipment for serviceability before commencement of every shift. Record results

Workforce Planning
- Lead optimal operational efficiency through effective planning and management of manpower.
- Manage team status to arrange replacements or redeployments.
- Ensure that there is consistent, proactive planning to achieve the right number of people are skilled and trained in the various disciplines.
- Allocates and rotates staff to/on Aircrafts for cleaning.
- Counter
- signs time sheets at the end of each shift.
- Coordinates breaks and other absences from the shift.

People Management
- Lead by example at all times
- Work as part of the team operationally ensuring compliance with the contractual obligations
- Ensure yourself and your team act in accordance Star Aviation guidelines and appropriate and professional standard
- Drive a safety culture through your team, ensuring compliance with both the Airline, Airport and Star Aviation requirements
- Addresses and resolves unacceptable behavioural / performance occurrences within the team. Reports non-compliant workplace behaviour to the Head of Cabin Cleaning
- Identify and resolve problems and conflict at ground level
- Deliver training to the relevant standards ensuring staff are competent in their roles
- Reports skill/knowledge gaps to the Head of Cabin Cleaning
- Uses approved Performance Document forms to record relevant incidents where required. Submits records to Head of Cabin Cleaning for delivery to personnel file

**Skills and Experiences**:
Essential
- Prior experience leading and managing a team.
- A valid provisional or full driver license.
- A valid Aviation Security Identification Card (ASIC).

Desirable
- A valid Authority to Drive Airside Card (ADA).
- Senior First Aid Training.
- Experience in the cleaning industry.

**Skills**:

- Competent in the operational requirements of Ground Handling
- Understanding of the Aviation Industry.
- Excellent organisational and time management skills.
- Strong ability to multi-task, prioritise and meet deadlines.
- Customer focus to deliver exceptional service.
- Ability to adapt to changing priorities and situations.
- Able to work well in a fast-paced team environment.
- Health and Safety Training.
- Manual Handling procedures.
- Fire Warden Training.
- Ability to resolve conflicts.
- Capable of Incident Report writing, in plain and clear English.
- Intermediate skills for Microsoft Office Suite.