Software Platform Operations/analyst

**About the business**

SKUvantage is a successful and fast-growing tech business, helping many of Australia's biggest brands and retailers create, manage, source and distribute high quality digital product information to consumers. We are the leader in what we do.

SKUvantage was recently acquired by Salsify Inc, a large US tech company that is the global leader in this space. SKUvantage continues to cement its place as the ANZ leader in online product content solutions.

We are now recruiting for an energetic and self-motivated individual to help us further grow our business and client base in the ANZ region.

**About the role**

We are looking for an enthusiastic colleague with a can-do attitude and eagerness to learn, to join our growing platform technology team. You will be proactive and innovative; someone who leads by example to help us maintain and enhance our client delivery. Your duties will primarily involve implementing the technical changes required to onboard clients, deliver on their requirements through configuration and manage our developers to build custom requirements where necessary.

This is a hands-on role, and is not a classical "Business Analyst", requirement gathering role. Tasks of the role are diverse and will require you to understand and operate a variety of third-party software, simple code (HTML / JS), and perform some analysis in Excel with accuracy. You will own problem resolution to help our business scale and deliver excellent service to our customers.

We treat the customer as the most important element in our business. As such, you will be customer-centric, an awesome team player, a fast learner and have a positive and energetic attitude.

**Job tasks and responsibilities**

This role is to support our platform technology team and clients by delivering excellent data quality into our clients' & partners' systems.

**Your role will include**:

- Configuring and enhancing our platform for new and existing clients
- Researching and implementing best practice regarding data capture and management
- Being the go-to person for integrations and support for all of our third-party SaaS systems
- Keeping all processes and technical methodologies documented and up to date

**Skills and experience**

First and foremost, you will be a great project manager, able to manage client integrations in an organised and time-efficient manner. You will be highly driven, with energy to deliver beyond expectation and motivated to grow yourself with the business. Your smarts, conscientiousness and passion will drive your desire for continuous improvement of what you do and how you do it. Our clients will love your responsiveness and customer focussed attitude. You will be a great communicator and your colleagues will love working with your calm, positive personality and great attitude.

**Your skills should include**:

- Experience working within lean and agile projects
- Experience working with and enhancing cloud-based software
- Good at learning new systems and technologies and ability to self-teach
- Strong analytical skills, including best practices to avoid errors
- You will be dealing with our clients. As such, you must have excellent verbal and written communication skills.
- Though spreadsheet analysis is a minor, enabling part of the role, you must be highly competent with Excel

**Your soft skills will include**:

- Highly conscientious, with high attention to detail
- Strive to continuously improve yourself and the business processes that you work with
- Passion for delivery for our clients, beyond their expectations
- An open style, and a very strong team player
- Natural curiosity, and the ability to spot opportunities

**What we can offer you**
- An exciting and growing tech company with some of Australia’s largest retailers and brands as clients
- An excellent culture where staff are valued and heard
- A highly capable, skilled and motivated team that has a focus on supporting each other and working together
- Celebration of achievements, support for personal development and encouragement of idea sharing
- Close to public transport and shops, with plenty of nearby parking.

**Salary**: $90,000.00 - $110,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manly Vale, NSW 2093: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)