Customer Service Team Leader

3 days ago

Ryde, Australia Qscan Group Full time

Join a growing diagnostic medical imaging company, with clinics across Australia
- Competitive Salary and Bonuses
- Work alongside a team of professionals passionate about continual improvement

**About North Coast Radiology and Qscan Group**

***
Serving the beautiful far North Coast NSW community since 1974, the North Coast Radiology Group (NCRG - part of Qscan Group) prides itself on its reputation of consistent, quality care and service. We see ourselves as a committed member of the North Coast community and intend to be for many years to come.

**About the Opportunity**

Guiding, inspiring, mentoring, just some of the traits needed to lead a fast paced medical Customer Call Centre. We are seeking a
**full time Customer Service Team Leader** with exceptional leadership skills and experience in the medical industry to lead the team at our
**Ryde** Clinic.

**You will**:

- Be responsible for the daily management and supervision of our customer service/clerical team (including rostering)
- Work collaboratively within a multi-disciplinary team to ensure the effective operation of customer service systems and processes
- Be the point of escalation for the team in relation to customer service enquiries, feedback or complaints
- Participate in general management duties including performance management/disciplinary concerns, identifying training/development, and assisting with recruitment activities

**About You**

Alongside your experience in radiology (or similar field) and management, you have a strong understanding of customer service practices and are an organisational whizz. You will also have:

- Well-developed communication and interpersonal skills
- The ability to practice professionalism and manage confidentiality with patients and staff
- A strong desire to gain experience in a leadership position
- The ability to remain calm and work effectively under pressure

**How You’ll Benefit**
- Competitive salary and allowances
- Personal and professional training and development programs
- Access to our Social Club - including events, giveaways and monthly raffles
- Baby bonus/allowance available for eligible employees under EA
- Uniform allowance
- Annual flu vaccinations
- Exclusive discounts on personal purchases through the Dell Employee Purchasing Program
- Wellbeing Gateway App to enhance your mental health and wellbeing
- Access to our Employee Assistance Program (Assure)
- You are welcome here. We strive to foster a diverse and inclusive work environment where people feel safe and valued for their unique contributions. We incorporate new and different ways of thinking and collaborating in the way we do our business and service our communities. _
- At Qscan, Environmental, Social and Governance_
- _
- considerations are important to us - we want to further promote innovation and foster creativity while operating in a sustainable way._
- We know this sounds ambitious but we also know we can achieve our big goals with a great team. We want the best people working for us. Come join the team. You are welcome here_

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