Personal Assistant to Head of Employment Services

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About Us
SSI is a national not-for-profit organization providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.
About the Role
The Personal Assistant will provide high quality 1:1 executive and administrative services to support the Head of Employment Services and assist direct reports in the performance of their role and required participation.

**Responsibilities**:

- Assist in the planning, coordination, and execution of program activities, ensuring adherence to established guidelines and objectives
- Collating relevant reports, papers and materials, prepare high level PowerPoint presentations, speeches and undertake research to support meetings and speaking engagements.
- Assist in the development and implementation of program policies and procedures
- Support the program team in managing budgets and tracking expenses
- Support program evaluation efforts by collecting and analysing data and feedback
- Arranging and support travel, accommodation, expenses, filing and all administration duties for the Head of Employment Services. Coordinate travel arrangements for the Settlement Teams through the FCM booking system.
- Assist in the development and implementation of program marketing and outreach strategies
- Proactively identify and resolve any operational issues or challenges that may arise
- Maintaining knowledge of SSI’s operations, processes and people in order to facilitate aligned executive support. Providing a bridge for consistent, standardised, timely communication between the Head of Employment Services
- Other duties as directed from time to time within your skills range and capacity.

Essential Criteria
- Minimum 5 years' experience in a personal or executive assistant role working directly with a senior manager.
- Excellent time management and organisational skills with a proactive approach
- Ability to work independently and collaboratively in a team environment.
- Strong problem-solving and decision-making abilities.
- Knowledge of program evaluation and data analysis is a plus. Familiarity with project management principles and tools is an asset.
- Proficiency in using office productivity software (e.g., Microsoft Office Suite, Google Workspace)
- A highly resourceful team-player, comfortable working in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, and efficient.
- Excellent verbal communication and highly developed interpersonal skills and diplomacy
- High-level customer service and attention to detail and a proactive approach to tasks
- Ability to confidentially handle sensitive information
- Experience in supporting a fast-paced environment is DESIRABLE

About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

**Our commitment to Diversity**:
**Our commitment to flexible working**:
SSI is committed to ensuring that we reflect the NSW community that we serve. We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new wa