Outpatients Officer

Your Role at St John of God Midland Hospital

In this role, you will be responsible for coordinating the provision of high-level clerical services to the Outpatient Department.

The Position- Provide a reception service to meet the daily requirements for outpatient services.-
- Monitor and action Outpatient referrals from the Clinical Information System (CIS).- Create and maintain patient information in the Patient Administration System in a timely manner.- Monitor and manage the waitlists for all specialties and ensure patients are booked within timeframe of category and if unable to, that this is escalated to the HOD/Manager.- Liaise with rooms for the Wound Private Bookings and ensure patients are booked as per advised booking times.-
- Ensure all appointments are correctly booked into WebPAS and patients are appropriately notified of their appointments.- Receive all Outpatient-related telephone calls, evaluate and initiate any action required.- Ensure all appointments are correctly booked, and patients are appropriately notified of their appointments and any costs involved.- Update and maintain Genie database as required.- Submit invoices to Private Health Funds as required.- Accept and receipt cash/Eftpos payments relating to the patient visit or for clinical items purchased by patients.- Maintain and ensure sufficient stationery is available at all times as required.- Ensure all internal and external mail is distributed appropriately and promptly.- Participate in new staff training and mentoring as required.- Adhere to confidentiality principles.

Position Requirements

You will have experience in varied clerical duties and reception with a strong front line and customer focus, with proven strong verbal and written communication skills with the ability to be flexible and work as part of a team.

To succeed you will have experience in the use of varied computer software packages including Patient Administration systems and MS Office products including Word, Outlook and Excel with Accurate data processing/keyboard skills. You will also demonstrate initiative and be able to organise and prioritise clerical tasks with mínimal supervision.

Previous experience in data entry/processing referrals would be highly regarded.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you- Salary: $66,608 to $71,901 per annum, plus 11.5% superannuation- A Permanent full-time position (up to 76 hours)- Discounts on hospital services & private health insurance- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing- work related expenses- self-education and- additional superannuation- Free on-site parking- Access to fitness and wellbeing benefits through Fitness Passport- Innovative Professional Development opportunities- A welcoming and supportive culture- A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
- All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements_

For enquiries contact Chloe Wenzel, Outpatient Team Leader on (08) 9462 4032.

Closing Date: 21/01/2025
- Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being._
- Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community._