Sales & Customer Support Manager

2 days ago

Redcliffe, Australia Bell Textron Inc. Full time

**Sales & Customer Support Manager**

**Description**

**PRIMARY RESPONSIBILITIES AND DUTIES**
- Manage assigned sales projects and customer RFQ requests for MRO projects
- Manage assigned customer accounts and relationships as they relate to ECM / BTA
- Manage and support key vendor / supplier relationships as / if required
- Project manage the bid process for customer RFQs drawing in require personnel to support and working alongside the maintenance, logistics and finance teams to prepare SoW, schedule, customer expectations, cost sheets and RFQ / Tender response documentation through to project award / negotiations
- Project Manage oversight on MRO projects to include:

- Coordinating induction and handover to maintenance team
- Customer liaison to include project reporting and scheduled meetings
- Timeline schedule, cost and scope oversight support to the maintenance team
- Work scope change discussions with project lead and customer
- Oversight of progress billing and final invoicing
- Manage any post project warranty or maintenance error discussions
- Solicit new business with new and existing customers for ECM / BTA market offerings
- Solicit post-delivery feedback both externally and internally on projects, product quality, project execution and provide to management, QM and team as required
- Monitor and analyse key customers alongside BD team
- Participate in sales, marketing and event projects and conferences
- Visit assigned customers as agreed and scheduled for new and existing business meetings or regular scheduled visitations

KEY RESULT AREAS
- Achieving sales targets and revenue growth
- Achieving Personal Performance goals as well as aligning with Bell and Textron corporate goals
- Conducting market research and analysis
- Building and maintaining relationships with customers and stakeholders
- Establishing strategic partnerships
- Expanding into new markets

**Qualifications**

**PERSONAL QUALITIES**
- General knowledge of Aircraft Maintenance
- Business Acumen
- Strategic and analytical thinking skills
- Strong communication, sales & negotiation abilities
- Customer Focused
- Empathy & integrity
- Proactive & Self-motivated
- Goal driven mindset
- Team Player
- Exemplary honesty and integrity
- Dependable and reliable
- Neat personal presentation
- Flexibility

**KNOWLEDGE & SKILLS**
- Experience in preparation of estimates for modification programs on Rotary Wing aircraft
- Experience in customer interface and management
- Project management skills
- Experience working in an aircraft maintenance facility preferably an MRO and/or CRO
- Great networking skills
- Understanding of Aviation regulatory requirements and standards for aircraft maintenance
- Computer Literate in ERP Systems, Salesforce and Microsoft suite
- Strong written and communication skills
- Previous experience in an organisation within a similar scope and size to BTA is preferred.
- Business degreein Sales and Marketing/Business Administration or relevant discipline.

**Recruiting Company**: Bell Textron Inc.

**Primary Location**: Australia-Queensland-Redcliffe

**Job Function**: Product Support

**Schedule**: Full-time

**Job Level**: Individual Contributor

**Job Type**: Standard

**Shift**: First Shift

**Job Posting**: 08/27/2024, 8:52:14 PM

**Job Number**: 326994

  • Sales & Marketing Coordinator

    4 days ago

    Redcliffe, Australia THE GENTLE WAY BRISBANE Full time $49,994 - $100,000 per year

    Sales & Marketing CoordinatorLocation: Brisbane Northside (Southside office opening soon)We are seeking a motivated and results-driven Sales & Marketing Coordinator to join our growing team. This role combines sales, marketing, and customer service with business development — all while contributing to a bigger purpose.Unlike many businesses, we are driven...

  • Customer Service Officer

    1 week ago

    Redcliffe, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **QLD, Redcliffe War Memorial Swimming Pool - Redcliffe 4020** - Great career paths and development with an entrepreneurial organisation - Part Time position & free facility access - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave...

  • Sales Assistant

    1 week ago

    Redcliffe, Australia PPG Full time

    Are you passionate about customer service? Would you like to work in a colourful and inspiring workplace? We are looking for a dedicated and dynamic **Sales Assistant** to join the team based in **Redcliffe**on a **full**-time** basis. You will report to the store manager. Enjoy working in this busy store; love the flexible hours! No previous paint or...

  • Mental Health Support Disability Worker

    1 week ago

    Redcliffe, Australia Balanced Support Services Full time

    **Balanced Support Services a division of Balanced Well-Being Services Pty Ltd.** The Disability and Community Support Worker works to assist people with a disability in achieving their goals, dreams and aspirations. They also work to improve a participant's inclusion, engagement in the wider community, and working together to build balance to participants...

  • Customer Service Officer

    4 days ago

    Redcliffe, Australia Belgravia Health & Leisure Group Pty Ltd Full time $40,000 - $80,000 per year

    QLD, Redcliffe War Memorial Swimming Pool - Redcliffe 4020Great career paths and development with an entrepreneurial organisationPart Time position & free facility accessOpportunity to make a real difference to our communityThis is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive...

  • Customer Service Officer

    2 days ago

    Redcliffe, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **QLD, Redcliffe War Memorial Swimming Pool - Redcliffe 4020** - Great career paths and development with an entrepreneurial organisation - Part Time position & free facility access - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave...

  • Female Disability Support Worker with Mental Health Experience

    11 hours ago

    Redcliffe, Australia JCICARE Support Services Full time

    **About Us**: At JCICare Support Services, we are dedicated to bringing positive change to the lives of individuals with disabilities and their families. As a registered NDIS service provider, we offer a wide range of person-centered and individualized supports, empowering our participants to achieve their goals and aspirations. JCICARE SUPPORT SERVICES is...

  • Customer Service Officer

    4 days ago

    Redcliffe, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **QLD, Redcliffe War Memorial Swimming Pool - Redcliffe 4020** - Great career paths and development with an entrepreneurial organisation - Casual position - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive...

  • Customer Service Officer

    4 days ago

    Redcliffe, Western Australia Tourism Holdings Australia Pty Ltd Full time $45,000 - $65,000 per year

    Ready to Hit the Road? Full-Time Position Available – Start ImmediatelyJoin a fun and supportive company cultureOngoing training and support providedUniforms includedWho Are We?We are thl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a...

  • Store Manager

    11 hours ago

    Redcliffe, Australia Storage King Full time

    Full time | No late nights, Sundays or Public Holidays - Competitive Salary | Monthly & Quarterly Bonuses | No industry experience needed - Training program | Free uniform and parking | Discounted health insurance **About Our Company**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture...