Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Do your life’s best work

We are looking for an enthusiastic and efficient Patient Services Officer to join our team in our busy Adelaide Oncology clinics. In this patient-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment.

What you’ll do:

- Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
- Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
- Adapt to and manage an environment where there is ongoing change and competing priorities.
- Book and confirm patients for appointments and consultations.
- Billing and Receipting at time of appointment.
- Accurately process relevant paperwork including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.

Who you are:

- Demonstrated ability to provide excellent patient care and customer service.
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience to work successfully both independently and in a team environment.
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
- Exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- Flexible approach to work and able to adapt in a fast-paced environment

What’s in it for you:

- Own your development, learn every day and be part of GenesisCare’s rapid growth
- Internal career development opportunities globally in USA, UK, Spain & AU
- Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential
- Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
- A rewarding purpose-led organisation that provides positive outcomes to patients everyday
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease
- Fast paced, high performing & agile working culture with lots of change due to our rapid growth
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
- Learn and grow with our award-winning development programs
- Free access to thousands of LinkedIn training courses

Who we are:
We are 6000+ highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.

Global care

Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.

People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to truly make a difference, join us at GenesisCare

Covid-19:
In line with the Public Health Order, all GenesisCare employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.