Tier 2 IT Service Delivery

5 days ago

Murarrie, Australia Goodstart Early Learning Full time

**Role**: Tier 2 IT Service Delivery

**Location**: Murarrie (Brisbane) Queensland

**Employment Type**: Full-Time

**What we’re all about**:
With 16,500 “Goodstarter” team members across nearly 700 centres nurturing 70,000 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. Our vision is for Australia’s children to have the best possible start in life.

The ICT Centre Support Specialist provides high-level technical support, manages technical escalation from the Centre Support Partners, creates and maintains support documentation, maintains hardware and software assets and participates in projects as required. It is a critical role as it’s the primary escalation point for ICT’s support staff.

A customer service first perspective is key to the success of this role.

**Your Impact**:
Identify and implement best practice IT standards to all operational activities.
Help in developing technology strategies with the aim of making Goodstart business systems and processes simpler, faster and smarter.
Investigation, identification and troubleshooting of all IT incidents and problems.
Handle IT service requests and proactively escalate and manage critical outages and security incidents.
Support, configure and administer IT services and technologies with a focus on automation utilising Powershell scripting and other relevant solutions.
Produce and maintain quality systems documentation as well as creating user accounts.
Respond and manage IT communications requests and communicate back to customers in simplistic, non-technical language.
Identify / solve problems and provide mentoring and training within the team.
Deliver adhoc project tasks when required.

**You have**:
Hold a degree in Information Technology related discipline or equivalent experience.
Have a minimum of 5 years’ experience in technical support roles.

**Experience supporting the following technologies**: Dell, Apple, Microsoft and Android hardware. Microsoft Azure/ Windows Server Operations. Powershell, VB Script. Desktop and Server patch management and upgrades. SCCM and SCEP deployment and management of endpoint clients.

**In return, we will provide you with**:
The opportunity to work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
Be recognised for your experience, with an attractive remuneration package, including access to discounted childcare (up to 15%)
Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose
Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.

How to apply

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

**Posting Notes**: MURARRIE, BRISBANE || QLD || Australia (AU) || j2wDept || SF: LI || No Early Childhood Qualification || Full-Time

  • Projects and Service Specialist

    2 weeks ago

    Murarrie, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Full time

    **Introduction**: Please note that it is a genuine requirement that this position is filled by an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (QLD). About ATSICHS Brisbane ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and...

  • Ict Manager

    7 days ago

    Murarrie, Australia Goodstart Early Learning Full time

    **Role**: ICT Manager - Infrastructure & Service Delivery **Location**: Murarrie, QLD (Turrbal and Jugera Country) **Employment Type**: Permanent Full-time Operations Powerlifter Needed! We’re looking for an Infrastructure & Service Delivery Manager to oversee our infrastructure transformation - national network migration and DAAS uplift, champion...

  • Delivery Driver

    7 days ago

    Murarrie, Queensland, Australia Brewing Brands Full time $40,000 - $60,000 per year

    IMMEDIATE START - CASUAL TO FULL-TIME POSITIONAre you a reliable and physically fit individual with a passion for providing excellent delivery services? Brewing Brands, a well-established delivery company, is currently hiring a Delivery Driver to join our team. If you have a clean driving record, a full open driver's license, and experience with multidrop...

  • Multi Drop Delivery Driver

    2 weeks ago

    Murarrie, Queensland, Australia Brewing Brands Full time $16,928 per year

    IMMEDIATE START - CASUAL TO FULL-TIME POSITIONAre you a reliable and physically fit individual with a passion for providing excellent delivery services? Brewing Brands, a well-established delivery company, is currently hiring a Delivery Driver to join our team. If you have a clean driving record, a full open driver's license, and experience with multidrop...

  • Group Accounting Manager

    6 days ago

    Murarrie, Queensland, Australia Hawthorne Civil Full time $120,000 - $180,000 per year

    About Hawthorne CivilAt Hawthorne Civil, we deliver quality-driven outcomes across civil infrastructure. Since 2013, our team of 130+ professionals has been shaping major projects across Queensland and New South Wales—specialising in form, reinforcement, and pour (FRP) works, temporary structures, and complex structural packages.Working alongside leading...

  • Low Voltage Switchgear Technician

    1 week ago

    Murarrie, Australia POWERTECH PTY LTD Full time

    **Introduction**: About Powertech Powertech is a leading electrical engineering and technical services company delivering EPC, HV testing and commissioning, E&I, operations and maintenance services to Oil &Gas, Mining, Renewable Energy, Defence, and the Utilities industries. For over 27 years, we’ve built a reputation as trusted advisors and delivery...

  • Delivery Driver/warehouse Assistant

    1 day ago

    Murarrie, Australia Reece Group Full time

    Delivery Driver/Warehouse Assistant - Murarrie **About Actrol** We keep things cool! We are Australia's leading supplier of plumbing and bathroom products with over 10 ,000 people located across 9 00 + branches globally. As part of the Reece group, Actrol is the home of all things refrigeration. Whether it’s a small fridge or walk-in unit, we help...

  • General Hand

    7 days ago

    Murarrie, Australia MSD Full time

    **General Hand - Dispatch** - ** Permanent Full-time**positions available with **competitive renumeration**and** benefits**: - ** Location**: Murarrie, Queensland, Australia - Exciting opportunities with **training provided** in Murarrie QLD at our **modern, comfortable plant**: - Work with a **dedicated, cohesive and welcoming team**: - **...

  • Environmental Consultant

    3 days ago

    Murarrie, Australia ADE Consulting Full time

    **About the role**: We are looking for an experienced and motivated **Environmental Consultant** to join our established team and work alongside our highly experienced senior consultants. We will offer you unparalleled support and ongoing growth opportunities. **Your responsibilities will include**: - Contaminated land investigations - Waste...

  • Calibration Technician

    7 days ago

    Murarrie, Australia POWERTECH PTY LTD Full time

    **Introduction**: About Powertech Powertech is a leading electrical engineering and technical services company delivering EPC, HV testing and commissioning, E&I, operations and maintenance services to Oil &Gas, Mining, Renewable Energy, Defence, and the Utilities industries. For over 27 years, we’ve built a reputation as trusted advisors and delivery...