Tier 2 IT Service Delivery

1 week ago

Murarrie, Australia Goodstart Early Learning Full time

**Role**: Tier 2 IT Service Delivery

**Location**: Murarrie (Brisbane) Queensland

**Employment Type**: Full-Time

**What we’re all about**:
With 16,500 “Goodstarter” team members across nearly 700 centres nurturing 70,000 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. Our vision is for Australia’s children to have the best possible start in life.

The ICT Centre Support Specialist provides high-level technical support, manages technical escalation from the Centre Support Partners, creates and maintains support documentation, maintains hardware and software assets and participates in projects as required. It is a critical role as it’s the primary escalation point for ICT’s support staff.

A customer service first perspective is key to the success of this role.

**Your Impact**:
Identify and implement best practice IT standards to all operational activities.
Help in developing technology strategies with the aim of making Goodstart business systems and processes simpler, faster and smarter.
Investigation, identification and troubleshooting of all IT incidents and problems.
Handle IT service requests and proactively escalate and manage critical outages and security incidents.
Support, configure and administer IT services and technologies with a focus on automation utilising Powershell scripting and other relevant solutions.
Produce and maintain quality systems documentation as well as creating user accounts.
Respond and manage IT communications requests and communicate back to customers in simplistic, non-technical language.
Identify / solve problems and provide mentoring and training within the team.
Deliver adhoc project tasks when required.

**You have**:
Hold a degree in Information Technology related discipline or equivalent experience.
Have a minimum of 5 years’ experience in technical support roles.

**Experience supporting the following technologies**: Dell, Apple, Microsoft and Android hardware. Microsoft Azure/ Windows Server Operations. Powershell, VB Script. Desktop and Server patch management and upgrades. SCCM and SCEP deployment and management of endpoint clients.

**In return, we will provide you with**:
The opportunity to work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
Be recognised for your experience, with an attractive remuneration package, including access to discounted childcare (up to 15%)
Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose
Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.

How to apply

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

**Posting Notes**: MURARRIE, BRISBANE || QLD || Australia (AU) || j2wDept || SF: LI || No Early Childhood Qualification || Full-Time

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