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National Account Manager

2 weeks ago

Sydney, Australia Kimberly-Clark Full time

**National Account Manager - Amazon**

**Location: Sydney, Australia (Hybrid)**

**Reports to: Director - New Channels**

**Business Unit: Kimberly-Clark ANZ**

**About Kimberly-Clark**

**Kimberly-Clark (K-C) is a global leader in consumer products, with brands like Kleenex®, Huggies®, U by Kotex®, and Viva® that are trusted by millions of consumers every day. We are committed to delivering category growth through customer-centric strategies, data-driven decision-making, and strong partnerships with our retail customers.**

**Role Purpose**

**The National Account Manager - Amazon is responsible for leading the Amazon customer relationship, delivering profitable sales growth, and executing a joint business plan that drives both Kimberly-Clark and Amazon objectives. This role requires a commercial leader who can navigate Amazon’s unique operating model, leverage digital insights, and build a long-term growth strategy for our eCommerce business.**

**Key Responsibilities**

**Customer Leadership**
- ** Help develop with the support of the Director and execute the Joint Business Plan (JBP) with Amazon, aligned to K-C’s strategic priorities.**:

- ** Manage commercial negotiations across trade terms, pricing, and investment, ensuring sustainable profitability.**:

- ** Lead forecasting and demand planning inputs to optimize supply and minimize shortages or chargebacks.**:

- ** Drive collaboration with Amazon Vendor Managers, Instock, and Marketing teams to ensure execution excellence.**

**Growth Delivery**
- ** Deliver sales, market share, and P&L targets for the Amazon account.**:

- ** Identify and unlock new growth levers, including new item launches, assortment optimization, and promotional planning.**:

- ** Optimize media and retail readiness to maximize conversion and brand visibility on Amazon.**:

- ** Partner with eCommerce and category teams to translate shopper insights into actionable plans.**

**Internal Collaboration**
- ** Lead cross-functional engagement with Supply Chain, Marketing, Finance, and Digital teams to ensure seamless execution.**:

- ** Provide clear reporting, updates, and recommendations to senior leadership on performance and risks/opportunities.**:

- ** Champion best practice sharing across the broader sales team for digital and pureplay retail.**

**Analytics and Insights**
- ** Analyze customer performance using Amazon Retail Analytics (ARA), market data, and internal dashboards.**:

- ** Monitor and respond to key performance drivers such as traffic, conversion, profitability, and availability.**:

- ** Lead post-event analysis to ensure learning is captured and future plans are optimized.**

**Skills and Experience**

**Essential**:

- ** 3+ years in account management or commercial roles within FMCG or eCommerce.**:

- ** Proven experience managing a retail customer (Amazon experience preferred).**:

- ** Strong commercial acumen with deep understanding of P&L management.**:

- ** Excellent negotiation, relationship-building, and influencing skills.**:

- ** Analytical mindset with the ability to turn data into actionable insights.**:

- ** Strong project management and stakeholder engagement skills.**

**Desirable**:

- ** Experience in Amazon Vendor Central and familiarity with digital shelf metrics.**:

- ** Exposure to pureplay or omnichannel eCommerce strategy.**:

- ** Advanced Excel and data visualization skills (Power BI/Tableau desirable).**

**Why Kimberly-Clark?**

**At Kimberly-Clark, you’ll be part of a high-performing team where your ideas matter, and your career can grow. We offer**:

- ** Competitive salary and performance-based incentives.**:

- ** Hybrid working model with flexibility.**:

- ** Access to leadership development and career progression opportunities.**:

- ** The chance to work on some of the world’s most loved consumer brands in a fast-paced, evolving retail landscape.**

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