Service Administrator

6 days ago

Dandenong, Australia CEA Full time

**Posted**:
18/06/2025

**Closing Date**:
18/07/2025

**Job Type**:
Permanent - Full Time

**Location**:
Dandenong

**Job Category**:
Administration

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

Job Description

**About the role**:
This role involves providing administrative support to the service department, ensuring all paperwork relating to service is completed accurately and efficiently.

**You will be responsible for**:

- Assist Service Manager or Service Supervisor with customer calls by asking relevant questions to allow appropriate response to phone enquiries
- Ensure all warranty repair orders are submitted within 14 days of completion
- Perform invoice processing procedure including opening and closing of jobs
- Create Purchase Orders and input into system and authorise for payment
- Create quotes within Reynolds and Reynolds system
- Liaise with Sublet Contractors
- Allocate hours worked to repair orders
- Prompt processing of all purchase orders
- Complete weekly timesheets
- Ensure all paperwork is filed
- Suggestion and recommend process improvements as appropriate
- Ensure compliance with the relevant OH&S requirements

**To be successful in this role you will have**:

- Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPoint
- Proven ability to manage administration for a mechanical service department
- Ability to liaise with internal customers and suppliers
- Ability to use Reynolds and Reynolds system - preferable
- Ability to generate systems reports on services
- Ability to follow all company policies

Desired Skills and Experience

**_Benefits:_**
- _An attractive remuneration package commensurate with your experience._
- _A commitment to your ongoing professional development._
- _Employee milestone, reward and recognition programs_
- _Access to Private Health Corporate Discounts with HBF_
- _Employee assistance and wellbeing program for employees and for members of their household_
- _Ongoing training both internal and Factory_
- _Long term career opportunity_

  • Service Administrator

    4 days ago

    Dandenong, Australia Toyota Material Handling Australia Full time

    **About the Role** This is a full-time fixed-term position (up to 12 months duration) commencing as soon as possible. The Service Administrator is charged with providing support to our customers and service teams to ensure all service orders, invoices and enquires are handled in an efficient and accruate manner. **Key Duties & Responsibilities** -...

  • Service Administrator

    7 days ago

    Dandenong, Victoria, Australia Fork Force Australia Pty Ltd Full time $60,000 - $80,000 per year

    When you join Fork Force Australia, you're not just joining one of Australia's leading forklift providers—you're becoming part of a rapidly growing business with the most innovative sales model in the industry. Great... but what does that mean for YOU? It means that our high volume of forklift sales translates to outstanding job security and ample...

  • Service Administrator

    2 weeks ago

    Dandenong, Australia Danfoss Full time

    Requisition ID: 38526- Job Location(s): Dandenong South, AUDanfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely...

  • Customer Service Administrator

    2 weeks ago

    Dandenong, Australia Page Personnel Full time

    $60,000 -$70,000 + super (pending experience) - Dandenong South Location **About Our Client**: Our client is a key leader in Australia's environmental sector, specialising in recyclable services. Providing services both locally and overseas, a customer service administrative position has opened in their exporting/transport field. With supportive training...

  • Customer Service Administrator

    4 days ago

    Dandenong, Australia Dex Group Full time

    **Job description** Dex Group is an established Promotional Product supplier servicing promotional distributors across Australia, New Zealand, and USA. We pride ourselves on quality customer service, speedy delivery, and high-quality products. We are currently looking to hire a highly motivated, enthusiastic individual to join our team based in Dandenong...

  • Service Administrator

    1 week ago

    Dandenong, Australia Hitachi Full time

    **About Us** Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including mining, construction, quarry and forestry with our world class, quality OEM equipment and dedicated after sales and support services. **Our...

  • Customer Service and Administration Representative

    2 weeks ago

    Dandenong, Australia Bradnam's Windows and Doors Full time

    **Bradnam’s Windows and Doors** have an opening for a **Customer Service and Administration Representative **to join our Melbourne Distribution Team in Dandenong South. **About Us**: Bradnam’s Windows and Doors is a Family-owned Australian Windows & Doors Manufacturer, operating for 45 years. From humble beginnings in a Hervey Bay backyard, we have...

  • Customer Service and Administration Representative

    1 week ago

    Dandenong, Australia Bradnam's Windows and Doors Full time

    **Bradnam’s Windows and Doors** have an opening for a **Customer Service and Administration Representative **to join our Melbourne Distribution Team in Dandenong South. **About Us**: The Bradnam Group is a Family-owned Australian Manufacturing business, operating for 47 years. The Group comprises of Bradnam’s Windows and Doors, National Glass,...

  • Customer Service and Administration Representative

    2 weeks ago

    Dandenong, Australia Bradnam's Windows and Doors Full time

    **Bradnam’s Windows and Doors** have an opening for a **Customer Service and Administration Representative **to join our Melbourne Distribution Team in Dandenong South. **About Us**: The Bradnam Group is a Family-owned Australian Manufacturing business, operating for 47 years. The Group comprises of Bradnam’s Windows and Doors, National Glass,...

  • Service Administrator

    1 week ago

    Dandenong, Australia Case Vic Full time

    **Department/Brand** -** CASE VIC**: **Location** **-** Dandenong**: **Reports to** **-** Aftersales Operations Manager**: **Role Purpose**: - **To take ownership of the customer experience and After Sales department relationship.**: - **To ensure professional and efficient after sales support is provided to all customers.**: - **Increase and maximize all...