Service Administrator

4 days ago

Dandenong, Australia CEA Full time

**Posted**:
18/06/2025

**Closing Date**:
18/07/2025

**Job Type**:
Permanent - Full Time

**Location**:
Dandenong

**Job Category**:
Administration

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

Job Description

**About the role**:
This role involves providing administrative support to the service department, ensuring all paperwork relating to service is completed accurately and efficiently.

**You will be responsible for**:

- Assist Service Manager or Service Supervisor with customer calls by asking relevant questions to allow appropriate response to phone enquiries
- Ensure all warranty repair orders are submitted within 14 days of completion
- Perform invoice processing procedure including opening and closing of jobs
- Create Purchase Orders and input into system and authorise for payment
- Create quotes within Reynolds and Reynolds system
- Liaise with Sublet Contractors
- Allocate hours worked to repair orders
- Prompt processing of all purchase orders
- Complete weekly timesheets
- Ensure all paperwork is filed
- Suggestion and recommend process improvements as appropriate
- Ensure compliance with the relevant OH&S requirements

**To be successful in this role you will have**:

- Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPoint
- Proven ability to manage administration for a mechanical service department
- Ability to liaise with internal customers and suppliers
- Ability to use Reynolds and Reynolds system - preferable
- Ability to generate systems reports on services
- Ability to follow all company policies

Desired Skills and Experience

**_Benefits:_**
- _An attractive remuneration package commensurate with your experience._
- _A commitment to your ongoing professional development._
- _Employee milestone, reward and recognition programs_
- _Access to Private Health Corporate Discounts with HBF_
- _Employee assistance and wellbeing program for employees and for members of their household_
- _Ongoing training both internal and Factory_
- _Long term career opportunity_

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