Service Provider Governance Advisor

**Job Title**: Service Provider Governance Advisor - Suncorp Bank
**Req ID**: 98399
**Department**: Service Provider Management
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
You will work closely with internal stakeholders and risk partners to monitor service provider performance, document risks and issues, and support risk assessments. Additionally, you will contribute to the ongoing enhancement of third-party risk management by ensuring accurate reporting, maintaining governance records, and assisting with process improvements.
**Role Type**: Permanent
**Role Location**: Brisbane, Melbourne, Sydney
**Work Hours**: Full-time (37.5 hours per week)
What will your day look like?
**As a Service Provider Governance Advisor, you will**:
Manage the coordination of onboarding and governance activities for service providers, ensuring business teams and procurement have accurate documentation and clear process guidance.
Monitor service provider performance data and proactively flag compliance risks or issues to the Manager, contributing to early risk identification and resolution.
Schedule, document, and track service provider assessments, including performance reviews and compliance checks, while supporting remediation efforts with precision and accountability.
Identify inefficiencies in governance processes and contribute to the design and implementation of improvements across tools, workflows, and reporting.
Deliver timely and accurate operational support to business teams by managing data inputs for risk assessments, compliance reviews, and governance reporting.
Foster strong internal relationships to ensure seamless coordination and communication across service provider governance activities.
Support internal governance and finance processes by tracking contract changes, renewals, and service provider classifications with diligence and accuracy.
Analyse and document service provider materiality and associated risks in alignment with CPS 230 and other regulatory requirements, ensuring traceability and compliance.
Develop and maintain reporting dashboards and logs that support trend analysis, risk escalation, and informed decision-making by the Manager and broader team.
Contribute to initiatives that strengthen operational resilience across the Bank and its service providers, supporting the uplift of capabilities in line with CPS 230.
Work collaboratively with the Contract Owner and ANZ Procurement team, Third Party Risk Management team and policy owners on the renewal of contractual arrangements for Material Service Providers to ensure arrangements do not expire.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience in service provider, governance or strategy related roles.
Proven stakeholder management skills with a consultative approach
Strong attention to detail and organisational skills, with a focus on accuracy and consistency in documentation, reporting, and data tracking.
Good analytical thinking skills, with the ability to interpret data, identify trends, and support the resolution of service provider issues.
Ability to manage multiple tasks and priorities effectively, delivering quality outcomes within agreed timeframes.
Exceptional communication skills, with the ability to collaborate effectively across teams and adapt communication to suit different audiences.
Proficiency in Microsoft Office suite (particularly Excel, Word, and PowerPoint) and SharePoint, with the ability to prepare reports, presentations, and maintain governance records.
A proactive and solutions-focused mindset, with the ability to contribute to process improvements and support continuous uplift in governance practices.
You’re not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
25/08/2025, 11.59pm, (Melbourne Australia)