Audio Visual Support Technician

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 05, $95,010.00 - $102,927.00

JOB REFERENCE NUMBER - 12035

This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Access to ongoing training and professional development opportunities
What is the role?

Applications are sought from suitable applicants wishing to be considered for the role of Audio-Visual Technician - Unified Communications Team - Chief Information Officer Command.

Chief Information Officer Command (CIO) provides critical standalone and integrated audio-visual solutions in operational and corporate facilities. The Audio-Visual Support Technician will assist CIO in maintaining the AFP’s audio-visual environment. The position requires a combination of technical knowledge and relationship skills as it will be the technicians responsible to efficiently support day-to-day audio-visual operations.

As a Team Member in the AFP you will be required to contribute to the achievement of outcomes in accordance with regulatory frameworks, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

A very keen interest in Audio-Visual systems and workplace collaboration technologies
Excellent customer service skills to work with both internal customers and external vendors.
Provide on-site or remote client support & troubleshooting.
Ability to adapt to varying situations and remain focused, friendly, and calm when dealing with customers.
Willingness to work flexible hours as required.
Strong organization skills, attention to detail and the ability to multi-task.
Effective communication and problem-solving skills.

Essential Requirements

A Negative Vetting 1 security clearance or the ability to obtain one.
Industry Certification in audio-visual systems or demonstrated experience.
Knowledge and technical skills in audio visual system management, including practical experience (or an ability to adapt to) in some/many of the following technologies:
Experience with AV Systems and Hardware.
Experience with IPTV Systems.
Experience with unified communication and video conferencing equipment.
Sound fault finding methodology.
Understanding of basic networking.
Understanding of audio-visual management systems.
Project delivery support experience.
Desirable Requirements

Experience delivering audio visual services to an organisation will be highly regarded.
Demonstrated written and oral communication, including the ability to communicate clearly, consult, negotiate, and liaise with colleagues and clients.
Ability to work under pressure.
Selection Criteria

Organising your work, making sound decisions and achieving outcomes
Communicating and working effectively with other people
Application

Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

COVID - 19 Mandate

AFP employees are required to have received a minimum of two COVID-19 vaccinations (or one dose if the Janssen vaccine was used). Satisfactory proof of vaccination status will be required at the time an offer of employment is made. Please contact the Recruitment Team if you wish t