Audio Visual Support Analyst

AUDIO VISUAL SUPPORT ANALYST
- 492759
- Brisbane
- Technology
- Full time

**Join Corrs Chambers Westgarth, Australia's leading independent law firm.**

This hybrid role will primarily be responsible for the management of on-site AV facilities, both on the client floor and internal meeting rooms, as well as managing, overseeing and co-coordinating webinars/events. The secondary responsibility of this role is to provide hands-on technical Desktop Support assistance to the firm and help it meet it’s goals and objectives.

**At Corrs, we help you achieve your ambition - at every stage of your career.**

**Key Responsibilities**:

- Manage all AV requests for events, client meetings, seminars, education sessions, interviews, and ad hoc requests
- Responsible for operating, testing and troubleshooting audio and video equipment
- Manage and co-ordinate team members for national AV requests
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
- Liaise with staff to ensure all AV requests are prepared and tested in preparation for all meetings and events
- Monitor and co-ordinate live events to ensure all staff experience a professional and quality AV experience
- Resolve and provide proactive support and attention to logged IT ticket requests from users
- Conduct installation, configuration of desktops, laptops, peripheral equipment and software
- Manage staff movements and allocation of equipment as well as the purchasing, allocation and recording mobile phone and technology loan fleet
- Provide support on calls allocated from National Help desk and participate in technology projects

**Required Skills**:

- Excellent written and oral communication skills with the ability to effectively communicate with technical and non-technical stakeholders
- Strong customer service focus with a positive and proactive approach to client service
- Time management skills with the ability to prioritise and work under pressure
- Strong attention to detail producing accurate work in a timely manner
- Ability to work autonomously as well as within a team

**Preferred Qualifications and Experience**:

- Experience with Zoom and MS Teams Rooms
- Experience managing an AV environment
- Demonstrated Desktop Support experience, ideally gained within a professional services environment
- Vendor certification in one or more relevant technologies
- ITIL Foundation certificate.

**About us**:
Corrs Chambers Westgarth is Australia’s leading independent law firm. We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients’ most challenging issues.

**Why Corrs?**
We pride ourselves on meeting our clients needs in a culture characterised by excellence, commitment, collaboration and respect. Our policies, practices and behaviours foster a safe and inclusive workplace, and we focus on creating opportunities and supporting a diverse workforce.
- **Flexible working as standard** - we’ve established flexibility as standard business practice and an option for all our people.
- **Bonus leave** - an additional week of leave each year (5 weeks annual leave in total).
- **Generous parental leave entitlements**- we offer up to 26 weeks paid leave and pay superannuation on both paid and unpaid leave (up to 12 months).
- **Wellbeing program** -We support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.
- **Diversity and Inclusion** - This is a key area of focus for the firm. We set meaningful goals to improve diversity and foster an inclusive culture in which all employees feel supported and valued.
- **Responsible business approach** - we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact’s Ten Principles on human rights, labour, environment and anti-corruption, and the UN’s Sustainable Development Goals.
- **Learning and development opportunities** - including our Australian-first international study scholarship, our national training program and our mentoring program.

For more information, see our website