Injury Management Specialist

**Kent St, Sydney**

**Summary**

icare is seeking an Injury Management Specialist with an extensive understanding of the Motor Accident Guidelines and excellent communication skills
- 35 hour working week
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary of $109,371

**About the Role**

The principles of collaboration and informed decision-making are central to optimal care and will be achieved by your critical reasoning skills and knowledge of evidence-based treatment, care and support options that suit individual requirements.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an **Injury Management Specialist**

you will be:

- Undertaking ongoing reviews of medical, treatment and rehabilitation needs, that are tailored to specific client goals.
- Providing specialist injury management advice for complex/ novel treatments that are consistent with best practice guidelines and within CTP scheme timeframes.
- Be able to provide advice, support and mentor client advisors and other members of the team with varying degrees of experience in relation to appropriate treatment and care management and service delivery.
- Collaborating with the operations team to lead and deliver initiatives that improve segment processes and outcomes.
- Able to proactively support and provide leave cover for team leaders.
- Encouraging proactive and open communication with key stakeholders during decision making processes to achieve optimal client outcomes and quality service delivery.

**Skills & Experience**
- Previous experience in a personal injury insurance setting.
- A sound understanding of the needs and perspectives of people with chronic injury within a legislated environment.
- Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
- Experience Allied health practitioner with at least 5 years of experience in an insurance/ care scheme setting.
- Comprehensive understanding of the Motor Accident Guidelines and CTP scheme.
- Highly developed understanding of the needs and perspectives of people with chronic injury.
- Relevant tertiary qualifications in a health or disability discipline and/or strong practical experience in identifying, reviewing and coordinating services for people and families experiencing chronic injuries or disability.
- Ability to set clear expectations and engage in difficult conversations with clients and stakeholders in a clear and empathetic manner.
- Capability to work in a dynamic environment.
- Excellent communication skills - ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders including chairing case conferences.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.