Assistant Manager

Assistant Manager

**Salary**: - $78,500 - $89,000 per year (commensurate on experience level) Incl Super

**Hours**:38hrs/Week.

**Planned Start Date**: March 2025

**Not Just Bendy Hypermobility Services is seeking** a full-time superstar **Assistant Manager** to join our amazing team. As a key member of our leadership group, you will be the glue that keeps our operations running smoothly, overseeing administration and reception, ensuring efficiency, compliance, and supporting our team in providing exceptional, patient-centred care.

You will be supported by an established management team of CEO, business manager, clinical team lead as well as a senior and junior reception team.

Through ongoing mentorship, you'll have the opportunity to develop and refine your leadership skills as you grow within the role.

**About the Role**

As **Assistant Manager**, you will demonstrate dedication to the role, accountability, and initiative for ensuring the smooth operation of the practice.

Our **Assistant Manager** is required to work onsite with some flexibility in hours required to accommodate the needs of the practice.

As **Assistant Manager**, you will:

- Oversee the administrative and operational aspects of the practice, including patient experience, staff scheduling and financial reporting
- Manage and support the reception team, providing leadership, training, and performance management
- Resolve patient concerns and feedback
- Work closely with the Business Manager and Clinical Team Lead to ensure policies are implemented and operations streamlined
- Assist Owner and Management Team as needed
- Contribute to continuous improvement by identifying opportunities to enhance administrative processes and patient experience
- Ensure compliance with healthcare regulations and industry standards
- Liaise with healthcare providers, insurance companies, and external stakeholders to facilitate seamless patient care and reimbursement
- Oversee financial systems, including Xero, for payroll processing, accounts payable/receivable, and travel/holiday approvals.
- Organise team social events and assist with other marketing and event preparation activities

**Qualities and Experience**
- **1 year minimum experience** in working in healthcare practice or other management role
- **Prior experience with allied health/medical operations, billing, and patient management systems**:

- A passion for supporting the needs of diverse clients
- **Exceptional interpersonal and communication skills**—you will be liaising with patients, clinicians, and key stakeholders
- The ability to **problem-solve, multitask, and manage competing priorities**:

- High attention to detail, accuracy and **efficiency**:

- **Commitment** to the role - both in requirements and hours

**Desirable Skills**
- **Nookal**(appointment scheduling system)**, HiCAPS**(payments)**,**:

- **Skills with Microsoft Office**:

- **Experience with NDIS**:

- **Click up**(online task management system) or **similar systems**:

- **Xero**(financial and payroll management)

**About You**
- You have a proactive mindset and are invested in **improving practice operations** and contributing to a supportive team culture
- You are confident in **handling difficult conversations professionally** while maintaining a positive and encouraging approach
- You are open to constructive feedback, can work independently, yet are willing to follow directions
- A sense of integrity and trustworthiness
- You’re adaptable and willing to learn in an environment that is continually improving and growing

**Benefits**:

- 11.5% superannuation contributions (increasing as per government regulations)
- Access to **salary sacrifice scheme for electric vehicles**:

- **Access to Pilates rehab gym** outside of your work hours for your own strengthening program and **staff discounts for services**:

- **Opportunity for professional growth** and role development within the business
- Ongoing **mentorship** to refine and improve your leadership skills
- Be part of an **amazing team**and make a difference in people's lives

Friendly and professional workplace with a supportive management team - get ready to laugh as we like to keep an energized environment.

Work in a new and modern, purpose-built physiotherapy clinic designed specifically for hypermobility care, featuring large private rooms and a **low-allergen environment.**

Large modern reception desk with plenty of room as well as lockers and bright and welcoming staff room (with coffee pod, teas, sweet biscuits and pretzels)

**About Us**

Not Just Bendy Hypermobility Services (NJB) was created to meet a real need in the community for specialized high-quality support for Hypermobility Spectrum Disorder and Ehlers-Danlos Syndromes. Winner of the coveted Allied Health Awards “Best Adult Team” and our leader Sharon Hennessey also winner of “Physiotherapist of the Year”. Our industry-leading clinic specializes in educating, empowering, and rehabilit