Customer Service Officer

1 week ago

Belconnen, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare.

We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products.

This a Full-Time position based in our Belconnen Branch.

**Responsibilities**
- Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies
- Achieve and exceed sales and service targets
- Provide first contact resolution in all customer interactions
- Maintain accurate membership information in accordance with HCF policy and procedure

**About you**
- Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
- Previous experience in a customer service environment
- The ability to quickly learn complex computer systems
- Ability to work in a team environment
- Ability to adapt positively to frequently changing work practices and needs
- Have the ability to work six weeks fulltime to participate in comprehensive training

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

**Benefits**
- Up to 50% discount on health cover, pet and travel insurance
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health and Wellbeing Initiatives
- Additional time off in the form of a "Family & Friends day"

  • Customer Service Officer

    1 week ago

    Belconnen, Australia Capital Region Community Services Full time

    **Introduction**: About the role The Customer Service Officer position is responsible for assisting the day-to-day operations of reception, including answering incoming phone calls and front office participant support, point of sales, information and referral to CRCS services, bookings, database usage, opening and close of reception, record keeping. The...

  • Retail Customer Service Officer

    6 days ago

    Belconnen, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Fitness Instructor and Customer Service Officer

    1 week ago

    Belconnen, Australia Capital Region Community Services Full time

    **Introduction**: About the role The Fitness Instructor & Customer Service Officer delivers fitness and recreation programs in the gym for all ages. As part of the Community & Recreation team you support the busy community centre reception with highly developed customer service skills. **Description**: Key responsibilities and accountabilities In this...

  • Experienced Contact Centre

    2 weeks ago

    Belconnen, Australia Kip McGrath Full time

    Join a positive friendly phone-based team - 100% work from home - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for an experienced customer service staff member to join our remote working online team servicing our Kip McGrath...

  • Barista/customer Service

    2 weeks ago

    Belconnen, Australia Chargrilld Eatery Full time

    We are looking for an experienced **Barista / Customer Service** for a corner cafe/restaurant in Belconnen. Experience is essential Monday - Friday and weekend hours available Please sent your resume and our hiring manager will contact you Salary based on experience **Salary**: $23.00 - $27.00 per hour Schedule: - 8 hour shift - Afternoon shift - Day...

  • Customer Service Sales

    10 hours ago

    Belconnen, Australia PTC Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Customer Service

    2 weeks ago

    Belconnen, Australia Kip McGrath Full time

    Are you looking for your first Team Manager opportunity??? - Join a positive friendly team - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for a hybrid customer engagement manager to join our Belconnen Kip McGrath Centre...

  • Customer Service

    2 weeks ago

    Belconnen, Australia Kip McGrath Full time

    Are you looking for your first Team Manager opportunity??? - Join a positive friendly team - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company - Permanent Full Time Role An exciting opportunity now exists for a hybrid customer engagement manager to join our...

  • Customer Service, Sales

    10 hours ago

    Belconnen, Australia PTC - Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is phone accessories and express phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Customer Service Officer

    1 week ago

    Belconnen, n Capital Territory, Australia Bendigo Bank Full time $104,000 - $130,878 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what...