Manager Transactional Banking Operations

**About the Role**
A new opportunity has become available to join BOQS, part of Bank of Queensland Group as the Manager for Transactional Banking Operations Located in our Sydney office, you will be joining the team during an exciting period of change.

As the Team Manager for Transactional Banking Operations you will be responsible for overseeing the day to day operational workflow and delivery of the department, ensuring that all required processing functions and system maintenance are completed accurately and within the prescribed time frames and are in accordance with operational procedures for the functions the business supports, including Credit Cards, Overdrafts, Transaction Accounts, Payment, Reconciliation and dispute investigations.

**Leadership and People Management**
- Deliver outstanding leadership to the Transactional Banking Operations team, championing the ways of working
- Coaching, development and performance discussions, via one on ones and team meetings
- Develop, implement and regularly review role design in own team to ensure key skills and competencies are achieved so that organisational objectives will be met
- Maintain and improve team’s skills analysis in line with identified needs and corporate strategy
- Encourage and support the team to challenge and redesign operational business processes to support a superior client experience and maximise efficiencies
- Support a team culture that is consistent with the BOQS vision and values. Lead by having honest,respectful conversations andproviding effective feedback

**Operational Excellence - Business Processes amd Procedures**
- Represent the department and provide input and lead into key projects and business changes as required
- Lead staff to challenge and redesign business processes to support superior customer experience and cost containment
- Keep up to date procedures for all transactional products and services

**Risk Management**
- Draw on industry knowledge and experience to understand the impact of compliance and regulatory changes (such as APRA, card scheme and legislative requirements)
- Monitor, manage and log operational risk events with effective controls implemented in a timely manner, inclusive of root cause analysis and supporting risk culture for the teams development

**Financial Management**
- Ongoing management of the Department’s financial budget & invoice management
- Develop cost containmentand reduction initiatives.

**Transactional Banking Operations department**
- Work closely with product managers, sales channels, lending and marketing teams to ensure a superior client value proposition is delivered
- Contribute to the planning and support of all initiatives including project management initiatives required to achieve strategic goals
- Create a highly focused service culture to ensure profitable growth
- Stakeholder management, managing delivery with suppliers (including INDUE, VISA, Orion, BOQ, ANZ etc.) in relation to 3rd party alliance arrangements

**About you**

**Experience**
- Leadership experience and sound background in transactional, cards and reconciliation processes
- Strong stakeholder and/or vendor management, with a ‘customer first’ focus and collaborative mindset
- Strong understanding of operational risks and controls
- Strong knowledge and experience in transactional products and processes across a complex environment
- Analytical skills and the ability to use and display operation data in a meaningful fashion to help drive business decisions
- Experience in leading a diverse team and driving a positive team culture via operational excellence / ways of working

**Personal attributes**
- A growth mindset to seek opportunities to improve
- Resilience and ability to lead through transformation and ambiguity
- A passion for learning and willingness to drive and help others

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Discounted financial products
- Salary sacrificing