Claims Specialist

Join a leading national provider of insurance risk & solutions services
- Generous remuneration package
- Opportunities for ongoing professional development

The Procare Group is a
**leading national provider** of insurance industry services for over 25 years, with services including Claims & Risk Management, Legal, Forensic Accounting, Injury Management, Investigations, Training & Recruitment. We service insurance markets across Australia including financial lines, liability, property, strata, life, income protection, CTP and worker's compensation.

**We are not just a one dimensional claims service provider.** This is one of the unique and defining aspects of our organisation, which has defined our agenda for excellence and innovation in the industry for over 25 years.

We are seeking a
**Strata Claims Specialist **to join our expanding Claims & Risk team working with a portfolio of claims.

Day to day you will be providing a high quality service involving:

- The effective management of a portfolio of strata claims;
- Accurate and efficient policy interpretation;
- Managing and maintaining compliance of processes and service standards;
- Customer-centricity of our customers, clients and brokers as required.

**About you**:
You are an experienced Claims Handler having previously worked within strata claims. You are a detail oriented professional seeking to work as part of a knowledgeable and experienced team. You are a talented communicator who engages well face to face, over the phone and via written communications.

You have
**exceptional attention to detail** and excellent time management skills, are highly organised and understand the importance of delivering a
**high quality service**.

You also possess demonstrated experience in the following:

- End to End to claims management - including liaison with loss adjusting, building assessors, claims handlers, support staff and Insurers (minimum of 2 years’ experience);
- Supply Chain management - Builders, Contractors etc;
- Process & Systems ability which underpin the above;
- Stakeholder Management;
- Demonstrated insurance claims knowledge;
- Excellent presentation, written & verbal communication skills;
- Broad ability to drive for results, focus on outcomes and well developed negotiation skills;
- Proven ability to deliver a high standard of service;
- Ability to develop strong relationships at all levels with both internal and external stakeholders coupled with a high level of emotional intelligence.

**What you can expect from us**:

- Excellent remuneration package;
- A genuine and friendly working culture where our people are valued;
- Flexible working locations - work from home or from one of our national offices;
- Company Surface Pro laptop and Apple iPhone;
- Friendly, supportive and collaborative working environment;
- Genuine appreciation of work/life balance;
- Access to our external employee assistance programme;
- A through induction into the role and company with ongoing support from our dedicated management team;
- Ongoing opportunities for career progression and diversification.

We believe in support, autonomy, flexibility & rewarding performance. If you want to make a real difference, love a fast-paced environment and have a key focus on quality and outcomes, this would be a fantastic opportunity for you.

For more information,
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