Hotel Receptionist

**About the Venue**:
Located just one hour south of Sydney in the scenic Illawarra region, **Novotel Wollongong Northbeach** is a premium 4.5-star beachfront hotel overlooking North Wollongong Beach. The hotel offers 209 stylish rooms and suites with breathtaking ocean and mountain views. It features five food and beverage outlets, a pool, fitness centre, convenience store, and 15 versatile event spaces, making it a destination for both leisure and business guests, as well as a premier venue for weddings, conferences, and large-scale functions.

**About the Role**:
We’re looking for enthusiastic and guest-focused **Hotel Receptionists** to join our **Front Office team** on a **full-time, part-time, and casual overnight basis**.
As the first point of contact for our guests, you’ll play a vital role in creating a welcoming atmosphere, ensuring a smooth arrival and departure experience, and providing support throughout their stay. This is an excellent opportunity for hospitality professionals who thrive in a fast-paced environment and are passionate about delivering outstanding service.

**Key Responsibilities**:

- Deliver seamless check-in and check-out experiences with efficiency and warmth
- Provide accurate information and assistance regarding hotel services, local attractions, and guest requests
- Handle reservations, payments, and room allocations with attention to detail
- Respond to guest feedback, concerns, and emergencies with professionalism and care
- Uphold front office procedures and maintain service standards across all shifts
- Support overnight operations, ensuring guest and hotel security during night shifts (where applicable)
- Work collaboratively with all hotel departments to deliver a unified and guest-centric experience

**About You**:

- Previous front office or customer service experience (hotel or hospitality experience highly regarded)
- Strong interpersonal and communication skills with a warm, guest-first mindset
- Calm and solutions-focused when handling guest enquiries and unexpected challenges
- Competent with hotel systems (Opera/PMS preferred) and Microsoft Office tools
- Excellent attention to detail, organisation, and time management skills
- Flexible availability, including evenings, weekends, public holidays, and some overnight shifts

**Benefits**:

- Be part of one of the Illawarra’s most iconic beachfront hotels
- Access to exclusive Oscars Group and Accor discounts on hotel accommodation and food & beverage
- Free on-site parking during shifts
- Internal and external training and development opportunities, including an online training platform
- Career progression opportunities across 45+ venues within Oscars Group
- Employee Assistance Program for you and your immediate family
- Reward and recognition initiatives

**About the Company**:
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Today, Oscars Group is one of Australia’s largest privately owned hospitality groups, boasting an ever-expanding portfolio of over 45 venues across NSW, QLD, VIC, and SA. Our portfolio includes accommodation hotels, award-winning pubs and gaming venues, conference and event centres, premium restaurants, chartered vessels, and both commercial and residential developments.

Pay: $33.38 - $46.73 per hour

**Experience**:

- Guest services: 1 year (preferred)
- Front desk: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person