Relationship Manager

Flexible work environment with hybrid offering
- Bonus, share incentives, additional leave types, novated leases and more
- Guaranteed development opportunities for a long career with us

**About Praemium**
The world's leading financial advisers, investment managers, institutions, accountants, and product providers use Praemium to manage or administer over $250 billion worth of investment globally across more than 500,000 accounts. Backed by market leading technology, driving enhanced digital experiences for advisers and investors, we are currently looking for a Relationship Manger to join the Priority Service team within Operations.

As Relationship Manager, you will be a key contact for your assigned clients and responsible for the daily assistance of Client BAU activity and issues to ensure a consistently positive client experience. This includes working with the different teams and departments within the business to ensure all commitments are executed in a timely manner.

**Primary accountabilities**:

- Build & maintain strong relationships with Private Wealth clients and their back-office teams, providing administrative and operational support whilst managing escalations.
- Project management to ensure smooth integration of our Private Wealth clients onto Praemium’s platform.
- Work closely with & communicate regularly with Distribution Business Implementation Managers (BIMs) & Business Development Managers (BDMs) with feedback of any training requirements, product enhancement feedback & sales opportunities.
- Actively identify opportunities for continuous improvement and engage appropriate stakeholders to act and deliver upon these initiatives.
- Build & maintain strong relationships with Operations, Project Teams & Distribution for effective cross-team communication.
- Act as a first point of contact for complaints resolution and/or escalate issues as appropriate.

**Experience, qualifications and attributes sought after**:

- In-depth understanding of the platform space & managed accounts.
- Experience or understanding of wholesale high net worth market, including operational experience within adviser’s office.
- Sound knowledge of legislative and regulatory constraints within which the Praemium must operate
- Outstanding interpersonal skills and clear and unambiguous communication skills, combined with effective listening skills - those are essential for establishing and maintaining effective relationships which enables Praemium to negotiate to achieve success
- Project management skills and a continuous improvement mind-set
- A strong team player with ability to coach and develop others in the team environment
- Proven problem-solving skills, including the ability to troubleshoot an issue before escalating it, and to negotiate resolutions to complex issues and define project scope
- Comfortable working in an Agile fast paced environment, adopting a consultative and cooperative approach to your work

**What we provide for you to thrive in and out of work**:

- Excellent working conditions - work from home and onsite, with a flexible schedule
- Ongoing virtual and in-person learning and development and ideation opportunities
- Benefits to support you and your family (paid parental leave and purchased leave)
- A team that promotes and supports diversity and inclusiveness to be your whole self to work
- Financial rewards for your contributions to our success including a bonus plan, and a shares plan

**How to apply**:
We are committed to ensuring a diverse workforce at Praemium. We provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.