Duty Manager

**Join the Wild Side — We’re Hiring a Duty Manager**

**Zoos SA is a not-for-profit conservation charity that exists to save species from extinction and connect people with nature. We are proud to welcome more than half a million people through our gates each year and are not slowing down. With the roll out of our 20-Year Master Plan, and exciting projects soon coming to fruition, we are thrilled to be expanding and evolving our workforce to position us for continued growth into the future.**

**At Monarto Safari Park, you’re not just taking on a job — you’re joining a passionate team committed to conservation, education, and creating unforgettable wildlife experiences for our visitors.**

**Complete with a first-of-its-kind luxury resort, luxury tents and lodge facilities, in May 2025 Monarto Safari Park will offer longer visits and a range of new and wild safari experiences in an area known as Wild Africa including incredible tours through herds of roaming animals.**

**ABOUT THE ROLE...**

Do you thrive in dynamic environments, have a strong sense of responsibility, and want to play a vital role in one of Australia’s largest open-range safari parks? Monarto Safari Park is seeking a dedicated Duty Manager in a permanent part-time capacity (0.4FTE) to be the front line of operational excellence and emergency response at our world-class visitor destination.

As Duty Manager, you’ll be the go-to leader overseeing day-to-day park operations, based at our bustling Visitor Centre. You’ll play a crucial role in ensuring the park runs smoothly, responding to urgent issues, coordinating with emergency services, and supporting staff and guests alike.

**Key Responsibilities**
- Ensure all operational aspects of the park are running efficiently and safely.
- Be the first point of contact for emergency response, liaising with SAPOL, CFS, Ambulance, and other services.
- Coordinate and manage any incidents involving staff or visitors.
- Escalate emergency, customer service, or animal-related matters per Monarto’s Emergency Fire Safety Control Plans.
- Provide support and guidance to staff, volunteers, and work experience students.
- Oversee the smooth operation of the Visitor Centre and ensure a high level of visitor satisfaction.
- Uphold workplace health and safety procedures and compliance.
- Complete routine administrative duties, including end-of-day Duty Manager reports.

**ABOUT YOU...**

**Skills and Experience**
- Demonstrated strong leadership and decision-making skills.
- Excellent communication and customer service abilities.
- Ability to remain calm and think clearly in high-pressure situations.
- A proactive, hands-on approach and a collaborative mindset.
- Skilled in building positive client relationships and resolving issues effectively.
- Skilled at maintaining focus and efficiency during periods of intense activity and high demand.
- Experience in emergency response or operational coordination (preferred)
- Small Passenger Vehicle Driver’s Accreditation or willingness to obtain (desirable).

**Essential Criteria**
- Possess the ability to deal with a wide range of people, visitors, volunteers and staff.
- Excellent customer service skills.
- Strong interpersonal skills and an ability to work under pressure to achieve deadlines.
- Well-developed techniques in conflict resolution.
- Ability to communicate effectively, verbally and in writing with internal and external customers,
- Ability to complete Zoos SA Duty Manager training.
- Senior First Aid qualification or willingness to obtain.
- Working with Children Check.

**HOW TO APPLY...**

If you have a strong passion for community engagement in a meaningful role, this is a great opportunity to contribute to our mission of conservation and education while working in a dynamic and innovative environment.

**APPLY NOW**

NO RECRUITMENT AGENCIES PLEASE