Administration Officer

Zoos SA is a not-for-profit conservation charity that exists to save species from extinction and connect people with nature. We support and conduct many conservation, breeding and research programs and as part of our conservation efforts we operate both Adelaide Zoo and Monarto Safari Park. We’re proud to welcome more than half a million people through our gates each year and we’re not slowing down. With the roll out of our 20-Year Master Plan and a number of exciting projects on the horizon, we’re thrilled to be expanding and evolving our workforce to position us for continued growth into the future.

**ABOUT THE ROLE...**

Our Zoo Learning team is looking for an experienced Administrative Officer to provide office support (including

reception, clerical, and administrative duties) for the Zoo Learning team based at **Monarto Safari Park.** This role will be offered as a 12 month fixed term contract commencing as soon as a suitable applicant is appointed, at 0.4 FTE (16 hours per week over 3 or 4 days).

The Administrative Officer will be integral to the smooth and efficient functioning of Zoo Learning bookings and invoicing at MSP. You will be responsible for providing outstanding customer service to directly to clients, assisting them with their excursion and program bookings and providing high level efficient and timely support to the Zoo Learning team with respect to this.

You will report directly to the General Manager - Zoo Learning and be responsible for the following (but not limited to):

- Produce up to date information about Zoo Learning activities for both internal and external use;
- Work with the Zoo Learning team to address enquiries (in a timely manner) from teachers/schools and understand calendar availability for bookings;
- Liaise with staff from other departments to ensure smooth delivery of Zoo Learning programs and other organisational activities;
- Assist external teachers in planning their visits;
- Ensure booking information and other relevant information is sent to clients in a timely manner;
- Promote Zoo Learning programs to clients;
- Set up and maintain administration and information systems for the Zoo Learning department including bookings, invoicing, filing;
- Manage and reconcile the invoicing and payments for Zoo Learning programs;
- Contribute to ongoing improvements of administrative systems including booking processes.

**ABOUT YOU...**

The successful applicant will be a reliable, self-motivated, organized, detail-focused and enthusiastic team player who is looking for a challenging but rewarding role. You will also pride yourself on the delivery of high-level customer service.

To be considered for this position, you will need to meet the following selection criteria:

- Excellent knowledge and aptitude for using Microsoft Office, Galaxy experience preferred
- Demonstrated experience within an Education and/or administration environment;
- Previous experience managing a busy inbox, telephone inquiries, addressing bookings
- Outstanding communication skills to liaise with schools and external providers;
- Well-developed observational skills and attention to detail; and
- Ability to arrange personal work routines and practices to make optimum use of time and resources.

**WHAT WE CAN DO FOR YOU...**

Zoos SA are able to offer the following employee benefits:

- Income Protection
- Membership of the Royal Zoological Society of SA Inc - this also enables you and your immediate family free entry to any Zoo within South Australia
- 20% discount at the Retail stores at Australia and Monarto Safari Park
- Free Family Member ticket and discounted ticket prices
- Discounted Behind the Scenes (BTS) of Brief Animal Encounters (BAE) for employees
- Staff Well-being/Health Checks including Employee Assistance Programme (EAP) and Manager Assist Programme
- Professional Membership

**HOW TO APPLY...**

**Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work.**

If you have a strong passion in animal welfare, species conservation, and an eagerness to support the operation of a major Safari Park’s Life Sciences team, we would love to hear from you

Please visit the Careers section of the Zoos SA website to apply.

**APPLY NOW**

**No recruitment agencies