Guest Experience All Rounder

1 week ago

Surfers Paradise, Australia Novotel Surfers Paradise Full time

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

**Job Description**:
Key responsibilities include but not limited to:

- Always lending a helping hand with a smile, ensure that our guests feel Welcome as soon as they arrive.
- You are able to mult-task, assist as a porter, on reception or in reservations as required.
- Provide quality service to guests by responding to their requests promptly, efficiently and courteously during throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Handling all calls promptly and professionally, greeting all callers according to Novotel Surfers Paradise policy.
- Opportunity to develop your talent and grow within your property and across the world

**Qualifications**:
To be successful in this role you should demonstrate:

- Strong communication skills.
- Passion for customer service.
- Excellent grooming and presentation standards.
- Strong team player with a “can-do” attitude.
- Ability to maintain composure under pressure and prioritize tasks accordingly.
- Previous experience in a 200+ room Hotel. 6mths + experience in front office reception.
- Opera experience is looked highly upon.

Additional Information

What we can offer you:

- Social events
- Accor discounts on accommodation worldwide
- Discounted meals and beverages
- Reward programs
- Refer a friend incentives
- Discounted onsite parking
- Opportunities to develop your skills and career

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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