Case Managers

7 days ago

Melbourne, Australia Hudson Australia Full time

Our client, a claims management company, is seeking permanent **Case Managers (Claims)** based in Southeast Melbourne suburbs.

**The company**

Our client, a claims management company, is dedicated to delivering exceptional service to clients. They are passionate about assisting clients in navigating complex financial situations, specialising in managing claims for add-on insurance. Join their expanding team and contribute to their mission of excellence in consumer advocacy.

**Position Overview**

As a Case Manager (Claims) you will play a pivotal role in efficiently and effectively managing and resolving client cases. You'll handle a caseload of add-on insurance disputes, engage with stakeholders, and utilize your financial services expertise to achieve positive outcomes.

**Key Responsibilities**
- Manage a caseload of add-on insurance disputes, ensuring timely resolutions.
- Communicate effectively with clients, providing updates and guidance.
- Collaborate with internal teams and external stakeholders for necessary information.
- Conduct negotiations for mutually agreeable solutions.
- Ensure compliance with internal policies and industry regulations.
- Utilise strong writing and communication skills for case summaries and reports.
- Monitor adherence to internal and external dispute resolution guidelines.
- Act as a liaison between clients and the company, maintaining professionalism.

**About You**:

- Demonstrated experience in a financial services role (banking, credit unions, insurance and others).
- Understanding of internal and external dispute resolution processes.
- Familiarity with AFCA (The Australian Financial Complaints Authority) would be advantageous.
- Excellent written and verbal communication skills.
- Proven ability to manage a caseload and prioritise tasks.
- Exceptional negotiation and problem-solving skills.
- Detail-oriented with accurate record-keeping.
- Knowledge of financial products and services.
- Commitment to industry regulations and compliance standards.
- Professionalism and a client-focused mindset.
- Consumer advocacy.

**Why Join Our Client**
- Be part of a dynamic and rapidly growing financial services company.
- Opportunity for professional growth and development.
- Competitive compensation and benefits package.
- Collaborative and supportive team environment.
- Contribute to providing outstanding service and making a positive impact.
- Hybrid working environment.

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