Customer Service Officer

3 days ago


Knoxfield, Australia SMS Professional Full time

Large well known business
- Opportunity to grow
- Mature supportive team

Our Client a leader in their field seeks an experienced and motivated Customer Service Officer to join their team in Knoxfield.

Experience in packaging or manufacturing is highly desirable.

Duties include
- Develop and maintain a customer communication process that enables customers to be advised of any late orders prior to delivery
- Maintain relationships with internal stakeholders i.e. Estimators Team, Sales Team, Warehouse Team, Purchasing Team
- Maintain customer records (including opening of new Customer Account Applications)
- Initiate and maintain regular contact with customers to build and strengthen relationships to secure businesses
- Manage order process and clear roadblocks and escalate issues to facilitate team performance
- Generate and measure DIFOT/Back-order reports daily for the Oakleigh site to identify operational efficacy
- Develop and grow a strong and resilient team environment



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