Swim School Manager

**About Us**:
City Venue Management is a facility management company managing Aquatic Centres & Health Clubs stretching from the Gold Coast through to the Sunshine Coast, we currently operate 32 sites across Queensland and continue to grow and develop with each passing day. Our purpose is**_ ‘creating experiences that delight and engage’_**.

At City Venue Management, our vision is to attract the right people for our business. We are committed to helping every team member to be their best self by investing in their development and rewarding their commitment.

**What are we looking for?**

Rackley Swimming is seeking a highly motivated and passionate individual to join our high performing team. This person will have the opportunity to collaborate with a large team and be part of one of QLD largest Swim School Brands.

As a Swim School Manager at CVM you’ll be integral to fosteringing a vibrant, can-do corporate culture, consistent with CVM’s _Purpose and Truths _and _Leadership Fundamentals_.

**Our Culture**:
CVM people are essential to our success. We need a talented, motivated and resilient workforce to be able to deliver against our strategy and create experiences that delight and engage.

We aim to create a work environment where employees feel valued, respected, empowered and inspired.

If you share our company truths of fun, energy, collaboration, simplicity, maturity, a desire for new knowledge and are motivated to make a difference then we'd love to hear from you. We can offer you a collaborative and learning environment, where you will be supported with development opportunities. We encourage all of our employees to Be You, Feel Good and Keep Growing.

**The Role**:
Our Swim School Managers are responsible for Coordinating the Swim School program in our venues to optimise commercial return & customer experience. You will be a key player in our customers’ journey & will need to take pride in operating such an important community asset.

The right culture fit for our company and people is the most important attribute, along with the following skills:

- Effective, candid communication skills.
- Provide coaching and mentoring to team members.
- The ability to delegate, empower and engage staff.
- Strong customer service skills and an understanding that the customer experience is paramount.
- An eye for detail and the ability to translate that into action.
- Knowledge of financial management and reporting
- The ability to self-start and to have the conviction to take responsibility when in charge of the venue.
- Proficient multitasker, working well under pressure.
- Ability to ensure the safety, health and well-being of customers.

**Essential Qualifications (or willing to obtain)**
- Current Blue Card (Working with children check) or ability to obtain one prior to commencing employment
- Swim Teaching Qualification (essential)
- Current CPR (must be obtained within 6 weeks of starting)

We have in house trainers to run these courses and provide discounted rates for all employees.

**What are the perks?**

Our company culture thrives on a positive team environment and the focus on every role contributing to high performance outcomes. We value the opinion of all employees and take measures to consistently ensure every voice is heard.
- We do meaningful work every day - we move fast and focus on what matters.
- We are empowered to make decisions - we don’t let processes and approval hierarchies get in the way; we trust our team to use their judgement.
- Our entrepreneurial spirit creates exciting and rewarding careers where you can challenge the status quo whilst making a difference.
- Our City Perks program offers a range of generous discounts.
- We have fun - we celebrate our successes & don’t take ourselves too seriously

**Statement of Commitment to Child Safety**
At City Venue Management (CVM), we're focused and committed to the health, safety and wellbeing of everyone that visits our facilities — including children, staff, family and friends. To make sure we can protect children, and to provide a safe and comfortable Learn to Swim environment, we adhere to all of the relevant policies and procedures. We believe taking a preventative and proactive approach to child safety is key to creating a secure space to swim for all. We do this by providing regular and extensive team training and development, which follow both our company core values as well as our work with Child Safeguard, the independent Child Protection experts within our industry.

**Where to from here**: