
Customer Success Consultant
2 weeks ago
** This role is at Xref (not for Hatch)**
**About the role at Xref**
Due to an internal promotion, we are looking for a Customer Success Consultant to join our global Customer Success Team. You will enjoy speaking to a large variety of clients and end users by helping them with their queries using the Xref platform. This is a varied customer service support role, where you will respond to a wide variety of support requests as well as supporting the wider Xref team.
**Seniority**
**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
**Salary**: $65,000.00 - $85,000.00 per year
Work Location: Hybrid remote in Sydney, NSW 2000
-
Customer Success Consultant
2 weeks ago
Sydney, New South Wales, Australia Y Soft Full timeAs a Customer Success Consultant you play a critical role in Y Soft's customer success strategy and are a key member of the sales team.Working under the supervision of the Y Soft regional EVP of Sales, you will engage early in the customer's buyer journey and lead the customer to a sales transaction made by the partner and follow the customer lifecycle;...
-
Customer Success Consultant
24 hours ago
Sydney, Australia Phocas Software Full timeAs a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the **Customer Success Consultant**, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas...
-
Customer Success Consultant
2 weeks ago
Sydney, Australia Compass Education Full time**Come shape the future of education with us.** At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes. Compass is a product...
-
Customer Success Consultant
5 days ago
Sydney, Australia Wiser Solutions Full timeCompany Description Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available...
-
Customer Success Consultant
23 hours ago
Sydney, Australia Wiser Solutions Full timeCompany Description Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available...
-
Customer Success Consultant
7 days ago
Sydney, Australia REA Group Full timeSydney - Hybrid ways of working - Permanent Role We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of...
-
Customer Success Consultant
1 week ago
Sydney, Australia Mirakl Full timeAbout Mirakl Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and...
-
Customer Success Consultant
7 days ago
Sydney, New South Wales, Australia REA Group Full time $90,000 - $120,000 per yearSydneyHybrid ways of workingPermanent RoleWe're REA With bold and ambitious goals,REA Groupis changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do,...
-
Customer Success Consultant
1 week ago
Sydney, Australia B2BE Pty Limited Full time**Purpose**: - Develop Client relationships through technical insight, service support and consultative advice that promotes retention, loyalty and growth. In this role you will act as “Trusted Adviser” to the Client by providing strong and consistent relationship building, liaising with delivery between delivery and product teams to ensure timely...
-
Customer Success Consultant
1 week ago
Sydney, New South Wales, Australia B2Be Pty Limited Full time**Purpose**:- Develop Client relationships through technical insight, service support and consultative advice that promotes retention, loyalty and growth. In this role you will act as "Trusted Adviser" to the Client by providing strong and consistent relationship building, liaising with delivery between delivery and product teams to ensure timely delivery,...