Service Co-ordinator

**Position Summary**

**Client Service Co-ordinator**
- Join a National not-for-profit organisation
- Permanent Full Time Position
- Exciting opportunity

**The Opportunity**
- We have a great opportunity for a Full time Service Coordinator to join our Aged Care team to support our Moorabool/ Golden Plains team. This role is a permanent full-time position, Monday - Friday. To meet our client’s needs you will have availability from 9.00am - 5.00pm. This role is a hybrid of work from home after initial training based at our sunshine office.

**Key responsibilities**
- In this role, you will be responsible for efficient rostering of our direct care Support Workers and engagement with our clients in relation to their services to ensure continuous high-quality service. Reporting directly to the Team Leader, you will maintain open lines of communication with your immediate team and stakeholders to stay up to date on resource allocation and how it impacts service delivery.

**The successful applicant will have the following skills experience and attributes**:

- A commitment to upholding the values and mission of Silverchain in support of individual, team and organisational success.
- A commitment to excellence in customer service to ensure the consistent provision of exceptional service to internal and external stakeholders.
- Demonstrated ability to negotiate with and influence clients toward pathways that deliver quality client outcomes and experience and supports the client’s independence and capability.
- Demonstrated flexible approach to care delivery to facilitate positive and safe outcomes for client carers and Silver chain staff.
- Well-developed communication (written, verbal and listening) and interpersonal skills to develop effective relationships and facilitate employee communications.
- Demonstrated ability to work autonomously and as part of a team
- Demonstrated time management and organisational skills
- Demonstrated computer literacy
- Certificate IV Workplace Training and Assessment is desirable to facilitate effective employee communications and demonstrate and assess skills and competence.
- Salary Packaging options - earn up to $18,550 of your annual salary tax free
- Silver Chain work mobile phone, laptop and equipment to work from home
- Silver Chain will support your career objectives and work with you to structure a role within our growing mix of services accordingly to your professional development needs.
- Based on Silverchain Group Policy and Government Directions, you will be required to provide evidence of vaccination against COVID-19 including booster, or evidence of a medical exemption in order to commence employment with Silverchain.

**Interested?**

**About Silverchain Group**
- Silverchain Group are proud members of the Diversity Council of Australia, and our greatest strength is our people. Driven by our values of integrity, respect, trust and compassion, we aspire to create a better home care system for all Australians. With a proud history of more than 125 years, Silverchain Group is an employer of choice and the leading provider of high-quality health and aged care in the homes and communities around Australia. Join our team of more than 4,450 staff, caring for more than 105,000 clients across Australia. We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals

**Selection Criteria**

Essential: Are you currently on a working visa? If yes, please provide details of the sub-class.