Area Manager

**About Carers Collective**

Carers Collective is a family-oriented organization dedicated to flipping the script on disability care for individuals with high-intensity and complex spinal cord and acute brain injuries. We provide holistic, person-centered support that empowers our participants to rebuild their lives and achieve their wildest dreams.

**Position Overview**

As an Area Manager, you will play a pivotal role in overseeing operations, ensuring compliance, fostering team excellence, and driving the delivery of exceptional care across your designated area. Your leadership will be instrumental in maintaining our family-like culture and ensuring that our participants receive support that is as personal as it is extraordinary.

**Key ResponsibilitiesOperational Management**
- Oversee daily operations across allocated sites to ensure services align with Carers Collective’s mission and NDIS guidelines.
- Manage rostering, workforce capacity, and participant allocations in partnership with rostering and recruitment teams.
- Analyse and report on key metrics such as service delivery performance, participant satisfaction, and incident trends.

**Compliance and Quality Assurance**
- Ensure compliance with all NDIS Practice Standards, regulatory requirements, and internal policies.
- Lead audits and prepare relevant documentation to maintain accreditation and compliance standards.
- Implement benchmarking and monitoring tools to evaluate and improve service quality.

**Participant-Centered Care**
- Act as a point of escalation for participants and families, ensuring timely and effective resolution of concerns.
- Monitor participant outcomes to evaluate the success of support plans and identify areas for improvement.
- Collaborate with the Community Engagement Officer to drive participant connection with local activities and services.

**Team Leadership**
- Lead, mentor, and develop support workers and team leaders, ensuring adherence to Carers Collective’s values.
- Manage recruitment, retention, and performance of staff in line with the NDIS Workforce Capability Framework.
- Promote a positive work environment that values teamwork, respect, and continuous learning.

**Strategic Initiatives**
- Identify and implement operational improvements that enhance service delivery and participant outcomes.
- Collaborate with the leadership team to align area goals with organizational objectives.
- Build relationships with community organisations to strengthen Carers Collective’s local presence.

**Key Selection Criteria Essential**
- Proven experience in a management role, preferably within the disability, aged care, or community services sectors.
- Strong knowledge of the NDIS Practice Standards and operational requirements.
- Exceptional communication, leadership, and problem-solving skills.
- Ability to manage multiple priorities, meet deadlines, and deliver high-quality outcomes.
- Experience in compliance, risk management, and quality assurance processes.

**Desirable**
- Relevant qualifications in business, health, community services, or a related field.
- Experience in rostering, workforce management, and operational compliance.
- Familiarity with CRM platforms and data analysis tools, including Power BI.

**What We Offer**
- Competitive salary package.
- Opportunities for professional development and career progression.
- Supportive and collaborative team culture.
- The chance to make a meaningful impact in the lives of participants and the community.

**Job Types**: Full-time, Part-time

Pay: $58,342.31 - $76,900.00 per year

**Benefits**:

- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- 8 hour shift
- Public holidays
- Weekend availability

Supplementary Pay:

- Penalty rates

Ability to commute/relocate:

- Robina, QLD 4226: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Robina, QLD 4226