Audio Visual Team Leader

AUDIO VISUAL TEAM LEADER
- 492757- Sydney- Technology- Full time**Join Corrs Chambers Westgarth, Australia's leading independent law firm.**

The Audio-Visual Team Leader is responsible for coordinating the daily operations and activities of the Audio-Visual team while providing backup technical support for desktop issues. This role ensures high-quality service delivery for AV events, coordinates AV for major client and internal meetings, and handles technical issues to meet the firm’s objectives. The individual will focus on building processes for continuous improvement and fostering a customer-centric environment.

**At Corrs, we help you achieve your ambition - at every stage of your career.**

**Key Responsibilities**
- Oversee all AV requests for events, client meetings, and ad hoc requests, ensuring equipment is prepared and tested in advance.
- Collaborate with event teams and stakeholders to determine AV requirements, advise on equipment selection, and configure setups to meet event objectives, and adhere to organisational processes.
- Oversee scheduling and performance management of the Audio-Visual team.
- Manage Audio-Visual support related issues and escalations.
- Monitor and review the Audio-Visual dashboards and tickets, data and analytics for quality and standards.
- Provide Audio-Visual support related reporting data into weekly and monthly Service Delivery reporting, using these metrics to identify potential service improvements and efficiency opportunities.
- Coordinate quality and improvement opportunities with our AV support vendor including lodgement of issues/repair requests.
- As needed, provide backup support for desktop issues, including but not limited to installation and configuration of desktops, laptops, and peripheral equipment.

**Required Skills**:

- Strong customer focus with a proactive approach to service delivery.
- Excellent written and verbal communication skills, able to convey technical information to diverse audiences.
- Exceptional organisational and time management abilities, capable of prioritising tasks in a fast-paced environment.
- Sound ability to analyse, isolate and interpret business issues and develop appropriate technical approaches.

**Preferred Qualifications and Experience**:

- Understanding of ITSM ticketing platforms such as ServiceNow.
- Experience supporting a multi-platform AV environment (e.g. Teams + Zoom + Cisco etc).
- Leadership or team management experience.
- Experience in a corporate AV environment
- Knowledge of Crestron control systems or similar

**About us**:
Corrs Chambers Westgarth is Australia’s leading independent law firm. We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients’ most challenging issues.

**Why Corrs?**
We pride ourselves on meeting our clients needs in a culture characterised by excellence, commitment, collaboration and respect. Our policies, practices and behaviours foster a safe and inclusive workplace, and we focus on creating opportunities and supporting a diverse workforce.
- **Flexible working as standard** - we’ve established flexibility as standard business practice and an option for all our people.
- **Bonus leave** - an additional week of leave each year (5 weeks annual leave in total)
- **Generous parental leave entitlements **- we offer up to 26 weeks paid leave and pay superannuation on both paid and unpaid leave (up to 12 months)
- **Wellbeing program** -We support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.
- **Diversity and Inclusion** - This is a key area of focus for the firm. We set meaningful goals to improve diversity and foster an inclusive culture in which all employees feel supported and valued.
- **Responsible business approach** - we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact’s Ten Principles on human rights, labour, environment and anti-corruption, and the UN’s Sustainable Development Goals.
- **Learning and development opportunities** - including our Australian-first international study scholarship, our national training program and our mentoring program

For more information, see our website