Customer Care

**Department**: Recreation & Fitness

**Type**: Casual

**Posted**: 18 August 2025

**Closes**: 5 September 2025

**THE ROLE**

St Clair Recreation Centre located in between a vibrant community of Woodville South is looking for a Customer Care & Café Team Leader. This is an exciting opportunity to join a purpose-driven organisation dedicated to improving the health and wellbeing of the local community. The position offered is a Casual role, with approximately 20-30 hours per week, weekday day hours required (negotiable).

The Customer Care & Café Team Leader will ensure all members and guests receive the highest possible level of service. This position is responsible to provide administration support to Customer Care services, and requires a knowledge and understanding of menu development, food preparation, and nutritional values.

The Customer Care & Café Team Leader is responsible for cash handling, food preparation and service, cleaning, and the health and safety of customers. The Customer Care & Café Team Leader will possess excellent customer service skills and enjoy working in a service-orientated role. The Customer Care & Café Team Leader will also assist with staff rostering, development of menus and pricing, wastage, stock management, and supply ordering.

If you have experience in the hospitality sector and are looking to grow alongside an organization that provides career advancement opportunities and prioritizes growth and learning, then the Y wants to hear from you

**ABOUT THE Y**

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With approximately 1000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities, but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive and satisfying life.

**SKILLS & EXPERIENCE**
- HLTAID011 Provide First Aid or equivalent.
- HLTAID009 Perform CPR or equivalent.
- HLTFSE001 Follow basic food safety practices
- HLTFSE007 Oversee the day-to-day implementation of food safety in the workplace (or willing to obtain)

**THE BENEFITS**
- The opportunity to join a leading provider of recreation, community, and children’s services.
- Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together*
- Enjoy 20% off discounts - programs, classes, café food, merch, and OSHC/Vacation Care services*
- Access to free flu vaccinations and our Employee Assistance Program (EAP).
- A culture of empowerment and growth with ongoing opportunities for learning and career/skill development.
- Join a passionate team of professional individuals that work to inspire the community.
- Terms and Conditions apply

**LIKE TO KNOW MORE?**

**HOW TO APPLY**

Does this sound like you? Please submit your resume and cover letter

**Applications close on 05 September 2025.**

**Please note, only shortlisted applicants will be notified.**

**COMMITMENT TO SAFEGUARDING CHILDREN**
- National Police Check (issued in the last 6 months)
- DHS Working With Children Check
- International Criminal History Record Check (if worked overseas in the last 5 years)

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.