Transactions Monitor

4 days ago

North Sydney, Australia Monoova Full time

North Sydney | Permanent | Full time

We're looking for an Transactions Monitor to assist with all transaction queries with both internal and with external stakeholders. You will acquire a broad understanding of all aspects of the business with a primary focus on suspicious transactions.

**Our Values**:
**_ People First_** - We are scaling fast, but we will grow with empathy and kindness - to our people and clients.

**_Better, together_** - We will always find a solution, but we know we can do it better together.

**_ Passion for Product_** - We are built on one common mission, to build the best product for our customers.

**_ Think Big. Brave. Bold._** - We will never stop innovating or pushing boundaries to stay ahead of the curve.

**_ We’re only human_** **- We can’t always win, or always be right. But we will always be honest, authentic and accountable

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**What you’ll be doing**:
As the Transactions Monitor you will assist with all transaction queries with both internal and with external stakeholders. You will acquire a broad understanding of all aspects of the business with a primary focus on suspicious transactions. Your key areas of responsibility are (1) responding to incoming cases from external parties (2) addressing these cases in a timely and professional manner aiming for the best possible outcome.

**In this role, you’ll be**:

- Responding to cases raised by our clients, other financial institutions, or the police in a timely & professional manner
- Responding to cases raised by our clients, other financial institutions, or the police in a timely & professional manner
- Triage issues identified and escalated to necessary stakeholders
- You will build strong relationships with internal and external stakeholders
- Working closely with the Customer Success and FX team to improve processes
- Provide excellent client service with the best possible outcome
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**What we need from you**
- Solve Excellent communication skills which allow you to build and maintain trust
- Demonstrated attention to detail
- Desire to contribute to a growing team, including refining internal processes
- Ability to work both collaboratively and individually

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‍**Qualifications andexperience**
- Finance Degree is preferred but not essential
- Some familiarity with finance and/or payments platforms highly desired
- Ability to respond to queries in a professional and independent manner
- Excellent Microsoft Office skills
- Effective communication with both internal and external stakeholders

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**Monoova Culture and Benefits**
- Hybrid working arrangement so you can enjoy more flexibility.
- Short-term incentive program to thank our employees for all their hard work and dedication.
- Birthday leave, because why would you want to work on your birthday
- 16 weeks paid parental leave for primary carers, so you get extra time with your newborn and to recover.
- Annual IT allowance - for all your personal IT needs.
- Culture valuing career progression and development.
- After hours travel and meal allowance. We understand work doesn’t always end at 5pm, so we want to ensure you are well feed and safe when putting in the extra hours.
- Monthly team engagement events to promote a fun, dynamic and supportive team culture.
- Employee Assistance Program to ensure your wellbeing is key

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