Customer Service Officer Allocator

3 days ago


Box Hill, Australia PeopleIn Full time

Full training provided
- Fast paced, fun environment
- Casual position working up to 38 hours per week

**Who are we?**
SwingShift Nurses was established in 2000 and since that time has built an enviable reputation as one of the most highly regarded Nursing Agencies in Melbourne. The Agency facilitates the casual placement of Nurses to hospitals and health care facilities across Melbourne.

If you are a high performer who is successful in what you do, and you thrive in a fast paced environment, this could be the opportunity for you.

We are seeking an experienced customer service superstar to join our friendly Allocations Team.

**About the role**
This is a permanent position. Our hours of operation are 5:00am - 11:00pm, 365 days a year and you will be required to work on a rolling roster; inclusive of weekdays, weekend and public holidays.

Your responsibilities will include:

- Taking and directing inbound calls
- Contacting nurses and updating availabilities in the rostering system
- Entering and filling shifts through the rostering system

**About you**
You will be a self starter with a positive attitude, outstanding work ethic and a genuine desire to learn, and in return we will provide
**full training** and a great working environment.

You will possess the following:

- Have a strong work ethic and a professional phone manner
- Be a team player with a high level of availability and flexibility to work early, late and weekend shifts as required
- Ability to build effective working relationships with colleagues, nurses and clients
- Capability and willingness to learn new systems and processes
- Reception/Sales and/or Call Centre experience is desirable however not essential


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