Quality and Education Manager I Ballina

**Join Bupa Aged Care and be at the heart of it in Ballina**

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work.

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

**Bupa Ballina**

Embrace the coastal paradise of Ballina, New South Wales - a destination that offers a slice of paradise along the stunning eastern coastline. Enjoy a laid-back lifestyle with pristine beaches and an array of water activities in the crystal-clear waters of the Pacific Ocean.

Lush rainforests and its warm climate, friendly locals, and a myriad of coastal adventures, makes Ballina the quintessential Australian coastal dream.

**The heart of the role**

As our Quality Education Manager, you will lead the home in relation to quality care and services, ensuring quality governance, compliance and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards. You will assist in identifying improvement opportunities as well as hands on support in remediating gaps, and coaching Care Home leadership team for sustainability.

**In this role, you will**
- Provide quality focused leadership and coaching.
- Provide guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes.
- Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.
- Identify areas of employee’s skills/knowledge that require further learning/competency development and create a plan to achieve this
- Ensure care home and team members are prepared through preparedness activities and maintains currency of the Commission Entry Questions.
- Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with leadership team Meet monthly or more frequently with the GM and CCM’s to review and track progress of PCI items.
- Complete month end Quality Indicator Report, including analysing data, discussing, and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented.
- Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.
- Coordinates the completion of all monthly Care Home Audits within the Operations Essential audit program.
- Management and delivery of the highest quality clinical care of Residents person centred care for residents, including assessment, planning, implementation, and evaluation.
- Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

**The Benefits**
- VIVA - our employee wellbeing program - live healthier and happier - see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
- Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
- Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

**What will you bring?**
- Bachelor of Nursing with current APHRA is essential.
- Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable.
- Proven track record in delivering quality clinical care, coaching, delivering training.
- Ability to foster a team environment and build collaborative relationships.
- Highly effective communication, leadership, and relationship management skills
- An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Be at the Heart of It - your new team is ready to welcome you
- Eligibility criteria and conditions apply