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Lead Consultant

3 weeks ago

Canberra, Australia Fujitsu Full time

About the job Lead Consultant - ServiceNow (Canberra)
- **Worldwide Elite Segment ServiceNow Partner**:

- ** APJ ServiceNow Elite Partner**:

- ** Unlimited ServiceNow Enterprise Training**:

- ** WFH & Office Flexible Arrangement**:

- ** Canberra Location**

**WE ARE FUJITSU**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

In our ServiceNow Practice, we've built extensive expertise in digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. Additionally, our work is deeply informed by our practices in Innovation and Organizational Change Management, which are integral to all that we do.

**Role Summary**:
Consulting roles are exciting and challenging - our customer base ranges across all tier 1 industries and sizes. Engagements vary in length from days to months to years. To be successful in this role, you must present excellent communication skills to work with client stakeholders, client teams, and Enablers - both local and remote. You should expect to engage with various clients from commercial to enterprise and have the ability to switch context and customers easily.

You have to be a creative thinker, detail-oriented, and technically savvy able to process information quickly. You will be proactive and pragmatic, with excellent analytical and problem-solving skills, while matched with exceptional verbal and written communication. Enable invests in our people and their growth, so you should expect a challenge.

**Main responsibilities**:

- Leading client engagements, driving specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders, ensuring technology design and solutions are aligned with business requirements.
- Working independently on engagements with the ability to wear many hats providing holistic services across engagement management, advisory, consulting, and implementation
- Developing and maintaining strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects
- Produces high-quality customer documentation, including but not limited to workshop material, training material, and solution designs with acute attention to detail
- Understanding the scope and commercials of customer contracts considering the impacts of scope increases during an engagement keeping the customer and team informed
- Engage in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs
- Supporting customer success managers in defining solutions, scoping refining the clients vision into activities and estimates
- Identifying opportunities and influencing clients to adopt Enable services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades

**Skills Matrix**:

- Minimum of 5+ years of ServiceNow Development experience and successful delivery of multiple customer engagements, ideally across three or more of the following modules: ITSM, ITOM, CMDB, CSM or HRSD
- Inspiring others, recognising success, and embracing professional development of staff
- Accountable for delivery of specific stream in an enterprise client, engaging directly with the program manager and business leaders, and reporting to senior stakeholders
- High customer satisfaction scores and recognition for individual contribution to customer outcomes
- Managing and coordinating team members during a customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance, and support
- Participating in analysis and solution recommendations providing detailed options with benefits
- Experience in leading and managing complex client bids and proposal teams.
- Actively sought to deliver confident and engaging presentations to a wide range of audiences (Board level, conferences, press, etc.)
- Strong ability to architect complex and innovative solutions in delivering value to clients

**Qualifications**:
**Desired**
- IT Degree or relevant tertiary education in Computer Science
- ServiceNow CSA, CIS, ITSM + 1 other product CIS
- ServiceNow sales & presales accreditation in 2+ Product lines
- ITIL Foundation Certified
- Baseline / NV1 or NV2 security clearance

**Bonus Points**:

- Additional ServiceNow certifications, including ServiceNow Suite Certified
- Exposure to/general understanding of ServiceNow licensing
- Project Management Certifications including Agile, SCRUM, Prince2

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and