Team Leader

Division: Homes NSW- Location: Liverpool, NSW, AU, 2170- Req ID: 69631**Team Leader - Maintenance Hub**

**Location: Liverpool NSW**

**Employment type: Talent Pool Creation**

**Salary: Clerk Grade 7/8, $106,025 to $117,363 p.a. plus employers’ contribution to superannuation and annual leave loading**

The Department of Communities and Justice acknowledges lived experience and how it contributes to the valuable work we do with the community.

**Your role**

**Do you have a passion for customer service and would like to use your trade/building/construction industry knowledge and leadership skills to help make a positive difference in our social housing maintenance operations?**

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart - including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

Your new role offers a generous salary package and internal career progression, as well as flexible work arrangements.

**What you’ll do**

Your passion for making a difference will be rewarded, knowing you are solving problems for those in need by putting your experience or knowledge of the building and construction industry to work by overseeing the triaging and identifying of the most appropriate maintenance solutions to our social housing tenants.

You will do this by:

- Providing real-time and ongoing leadership, direction, support, and feedback across the Maintenance Hub Response Centre.
- Working closely with staff and management to deliver quality service delivery outcomes to meet maintenance requirements and the needs of our tenants.
- Managing a team of approximately 15 Response Centre Operators (RCO’s) responsible for responding to maintenance requests

**What we’re looking for**

The successful applicant will have:

- Strong client focus with a commitment to quality customer service with an outcome focused work ethic
- Demonstrated experience in team management in a high paced, dynamic work environment.
- Ability to work across a 24/7 roster
- A good understanding of building maintenance is highly desirable, but not essential
- Call centre management/supervisor experience including _Genesys_ telephony system is also desirable, but not essential
- Reference checks
- A National Criminal History Check in accordance with the Disability Inclusion Act 2024.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **Thursday 19 September 2024 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.