Facilities Manager Lead

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
The Facilities Manager Lead will ensure that the account team is fully trained on the technology platforms utilized for this account, be those platforms facilitated by Client or by JLL, or a mix of both. The Management Information resulting from the IWMS and CMMS platforms will become the basis for the strategic decisions relating to Space, Asset and Occupancy Planning that will be used to benefit our client in its Real Estate modelling.
You will provide data and statistics to the JLL Hub Lead for the purpose of Monthly Management Reports to the Account Governance Team, Quarterly Business Reviews and Finance Reviews. You will maintain data and statistics that will at any time, in real time, support the information requirements of the local client.
**Main Responsibilities**:
Rightsizing Regional and Local resources
You will undertake Lean Initiatives to optimize resource deployments. Such initiatives will be designed and overseen by you and the Performance Manager with support from the Hub Lead and the Regional Platform of SMEs. You will establish new benchmarks for the account that significantly contribute to our ability to meet the savings glidepath whilst ensuring KPIs and business continuity.
Management of Accredited Vendors
You will be working with vendors across your portfolio that may or may not have transitioned across from their direct engagement with Oracle. It is critical that the service quality is established, maintained and continuously improved upon.
Setting standards for Workplace Experience
Working alongside the Regional Platform’s Workplace Experts, anticipating the client needs before they themselves realise them, develop initiatives that promote workplace experiences that engage the workforce, promote staff retention and support any intent of Oracle to encourage increases in RTO.
Achieving KPIs and reducing Fee risk
The Master Services Agreement will be your daily reference manual. Through Transition we will ensure no slippages against milestones; during contract BAU we will ensure no slippages against KPIs and Critical KPIs. Furthermore, and critical to the sustainability of this account, we will ensure no overspend against the Budget, ensuring Fee at Risk is avoided.
The account Finance Team will be proactive in providing you with real-time data that will allow you to monitor financial performance against budget for each of your sites. Developing cost saving initiatives, with support from the Hub Lead and the SMEs, will be one of your primary role responsibilities and KPI.
**Sounds like you? This is what we are looking for**:
FM Account Management (3 years)
Multi-Region and/or Multi-X account management (3 years)
Personnel Management (3 years)
Degree or similar qualification in Facilities or Business Management, or years of proven experience
Fluent English for Business, spoken and written
Mastery of MS Office Suite
Excellent presentation skills
Familiarity with IWMS and CMMS platforms
Available for travel
**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing