Web Merchandiser

**Web Merchandiser**

Location**:Bondi Junction** - Hybrid

Be the spark that starts their next big adventure.

Contiki is the world’s leading travel company for 18-35s. We connect curious young travellers with unforgettable experiences across the globe and that journey often begins online. That’s where you come in.

We’re on the lookout for a Web Merchandiser who’s passionate about user experience, obsessed with detail, and excited to help us create an online storefront that’s as dynamic and inspiring as our trips.

**What you’ll be doing**:
You’ll own the look, feel, and performance of our website across key markets, ensuring our trips, offers, and content are always relevant, engaging, and easy to find. It’s a hands-on role working across marketing, SEO, UX, creative, and tech, where no two days are the same.

**Day-to-day, you’ll**:

- Manage and update site content, including tour pages, promotions, and pricing through our Umbraco CMS
- Launch campaigns and ensure everything goes live on time and on-brand
- Optimise navigation, landing pages, and content zones to connect the digital experience with our brand and our customers
- Collaborate with regional teams to deliver localised, relevant content
- Map and enhance customer journeys with Direct-to-Consumer (D2C) conversion as your north star KPI
- Ensure merchandising strategies support SEO visibility, driving organic traffic as well as conversion
- Monitor site behaviour and performance using Google Analytics 4 (GA4), translating data into actionable insights
- Be the go-to for merchandising across campaigns, regions, and digital platforms

**What success looks like**:

- Campaigns that launch seamlessly and reflect our brand values
- High-performing content that inspires curiosity and drives bookings
- Smooth, engaging user journeys that reduce bounce and increase conversion
- A merchandising strategy that supports both UX and SEO
- Strong cross-functional collaboration and a consistent digital brand presence

**Who you are**:

- You’re adaptable and love the pace of digital
- You communicate clearly and work well with others
- You care about the customer experience and making every detail count

**What you bring**:

- 2-4 years’ experience in web merchandising, digital content, or e-commerce
- A strong understanding of how merchandising impacts SEO and customer behaviour
- Familiarity with CMS platforms (especially Umbraco) and campaign workflows
- Experience using GA4 to track performance and identify optimisation opportunities
- A commercial mindset and a sharp eye for detail
- Confidence managing multiple priorities across global markets

**Why Join Us?**
- Career Growth: Opportunity to lead strategic, high-visibility projects and work closely with senior leaders across global functions.
- Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.
- Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends.
- Learning & Development: Career development and personal growth opportunities.
- Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.
- Team Engagement: Two team engagement days per year.
- Volunteer Leave: Two days paid leave per year for volunteer opportunities.
- Parental Leave: 12 weeks paid parental leave for eligible employees.