Store Manager

JOB TITLE Store Manager

ROLE TYPE Full time (38h/week)

DEPARTMENT Retail

REPORTING TO Brand Manager

LOCATION Bondi Beach

SALARY Competitive

OUR PURPOSE & VALUES

Purpose

To encourage, excite and enable everyone to HOLIDAY BETTER. It’s why we get up in the morning. It’s why we exist.

Promise

O.B FEELS SUMMER. Our approach to HOLIDAY BETTER is an attitude. It is a promise and that is to always ‘FEEL SUMMER’.

Values

VIBRANT, TAILORED, BRAVE.

THE POSITION

Train, coach, inspire the store team to deliver the purpose of the brand to our customers and potential customers, to help them Holiday Better. This includes the adoption of the wider, values based, brand culture as outlined in our onboarding process. All team members should excel at representing our brand spirit and values and, present themselves as highly competent brand experts.

To create a customer centric culture that transcends the store and ensure teams can build customer relationships based on an understanding of their lifestyle and priorities.

Utilise the tools provided to build relationships productively, including clienteling software, KPI tracking and other insights. Most importantly you must spend time coaching and developing the team on customer interactions in-store, in writing and digital forms. Ultimately to deliver the customer satisfaction and the company’s ambition for the store.

KEY RESPONSIBILITES
- Transplanting the culture of the brand into the daily working lives of the store team, the role is the primary representative of the brand to the store team and customers.
- Recruitment, training and ongoing coaching and evaluation of all directly recruited teams. Making sure each team member has the requisite skills and knowledge at the point of hiring or can be quickly developed to do so.
- The ability to form long term, personal connections with customers through relationship building, service, and clienteling skills.
- Personal experience of, or enthusiasm for, travel and life experiences. Having a wanderlust and a desire to do and learn more. Also, to take an interest in the environmental and social aspects of the world.
- A knowledge of our customer lifestyles and, priorities.
- Can present themselves well, orally, and can dress themselves in considered, detailed manner.
- The ability to use multiple customer service tools and understand their performance.
- Establish a total service approach to retail. We believe that each store is a critical point of contact for customers and potential customers, but your role is to ensure that it behaves as part of a global network across all formats (Web /other stores and retail formats/ other retailers). Ensure that customer communication is in line with company framework and guidelines to ensure quality and consistent approach. Utilise the reward and recognition programmes available as part of the motivation for store teams to engage with customers on broader relationships.
- Ensure that the presentation and operation of the physical store are maintained and efficient. Creating excitement through visual presentation of collections. Executing against company initiatives and providing feedback on how to improve or adjust for particular quirks.
- You should be capable of understanding performance of your store both directly and indirectly, directly being the personal integration in store and indirectly through the maintained relationship outside the store that results in long term productive relationships across the O. B network. Formulating plans to improve to, or above the levels expected. You will be expected to provide feedback and insight to assist with financial planning at any time.
- Provide feedback and opportunity analysis in a considered but ongoing basis across key merchandising and all operational elements of running of your store through trading reports and store visits.
- Ensure budgets and costs are managed in line with expectation. Protecting the personnel, and financial assets of the company in terms of your stores and stock holding within. Take accountability for the overall P+L of your store, alongside the halo effect (indirect sales) on the total network.

REQUIRED QUALIFICATIONS
- Experience to carry out the responsibilities listed above. In particular the shared passion for the brand O.B aspires to be.
- Have a natural openness, honesty and enthusiastic about how you approach your work. Understand how to motivate your colleagues in a positive and forward looking way.
- Ability to lead a team and also work as a team member. Show capacity to have productive interactions within your team and head office support functions in order to develop your store. You will have very good feedback skills.
- A willingness to take personal accountability for performance. You will be able to prioritise multiple activities at the same time.
- You will be able to present to your colleagues and line managers clearly and succinctly.
- Demonstrable analytic and financial skill